Ashonti Towles
Reading,PA
Summary
Adept at enhancing workplace safety and improving production efficiency, I leveraged my sealing equipment operation skills at Deka Batteries to significantly boost team performance. My organizational abilities and empathetic customer service at Chick Fil A led to increased loyalty and repeat business, showcasing my ability to resolve complex issues and maintain high productivity levels.
Overview
7
7
years of professional experience
Work History
Heat Sealer
Deka Batteries
Fleetwood, PA
01.2024 - Current
- Provided training to new team members on proper sealant application methods, contributing to their rapid integration into the workforce.
- Resolved sealing issues promptly, minimizing downtime and maintaining productivity levels.
- Improved production efficiency through proper maintenance and calibration of sealing equipment.
- Achieved consistent sealing quality by following standard operating procedures and guidelines.
- Enhanced workplace safety by adhering to proper handling techniques when using tools and equipment in the sealing process.
Cleaning Assistant
Tnt Professional Services Inc
Stone Mountain, GA
02.2021 - 12.2023
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
Customer Service Representative
Chick Fil a
Reading Pa
01.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Negotiated solutions in challenging situations to retain customer loyalty.
Education
High School Diploma -
Reading Senior High School
Reading, PA03.2020
Skills
- Workplace Safety
- Product Inspection
- Efficient Packaging
- Waste Reduction
- Leak detection
- Sealing Equipment Operation
- Organizational abilities
Accomplishments
- Documented and resolved issues with cover parts which led to great results concerning safety.
Languages
English
Full Professional
Interests
- DIY and Home Improvement
- Blogging/Vlogging
- Participating in local clean-up initiatives
- Gym Workouts
- Baking
- I enjoy helping others and giving back to the community
- Volunteering
- Reading
- Developing software, websites, and apps in various programming languages
Timeline
Heat Sealer
Deka Batteries
01.2024 - Current
Cleaning Assistant
Tnt Professional Services Inc
02.2021 - 12.2023
Customer Service Representative
Chick Fil a
01.2018 - 03.2020
High School Diploma -
Reading Senior High School