Ashot Manukyan
Granada Hills,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TTA Appraisal
- Take distance and close up photos of damaged vehicle, date stamp and label with a description of each spot
- Record full VIN, Year, Make, Model, Body Style and accurate list of equipment on all vehicles
- Take photos of license plate, all tires with gauge in tire to show gauge reading, vehicle registration, mileage, dash, etc
- Fill out a Scope/Condition/Option form on all HE, RV, cycle, specialty vehicles, whether repairable or total loss and on standard auto if a total loss only
- Identify replacement only parts when parts cannot be economically or properly repaired
- Identify and consider the use of LKQ, Recon, Aftermarket parts, and/or optional OEM where applicable when a savings can be realized
- Suggest and apply betterment or depreciation when applicable unless state requirements suggest otherwise
- Recommend appearance allowances when applicable
- Identify plastic and vinyl damage repair where practical
- Record and report tow and storage charges
- Obtain and report agreed price on repairs
- If the agreed upon price can't be met, record on appraisal report
- Conduct impact height measurements straight on at eye level with Keson Pocket Rod on all inspections that have impact damage
- Identify and report old damages in excess of $500 on repairable or total losses (UPD estimate
- Take and report tire depth measurements on all total losses
- Complete field inspection within 2 days for auto and 3 days for H/E from the time received until completed and uploaded.
Manager/Auto Damage Appraiser
Ricci Collision Center
02.2015 - Current
- Examine damaged vehicles to determine extent of structural, body, mechanical, electrical, or interior damage
- Take details photos that show proof of damages
- Estimate parts and labor required to complete repair
- Prepare documents and write estimates on vehicles or properties, provide to customer and shop, and explain in detail all procedures
- Investigate discrepancies between reported accident and visible damage to vehicle
- Establish and maintain good time management skills to cover multi city work area
- Work closely with customers and provide top notch customer service to insure a successful transition throughout the claims experience.
Manager/Auto Damage Appraiser
Reseda Coachcraft
02.2015 - Current
- Examine damaged vehicles to determine extent of structural, body, mechanical, electrical, or interior damage
- Take details photos that show proof of damages
- Estimate parts and labor required to complete repair
- Prepare documents and write estimates on vehicles or properties, provide to customer and shop, and explain in detail all procedures
- Investigate discrepancies between reported accident and visible damage to vehicle
- Establish and maintain good time management skills to cover multi city work area
- Work closely with customers and provide top notch customer service to insure a successful transition throughout the claims experience.
Office Assistant
Grandview Financial Services
02.2016 - 02.2019
- Manage bank deposits
- Conduct collection calls, keep track of calls and outcome, and report to the management
- File and fax documents, answer and direct phone calls
- Transfer hard copy files to e-files
- Assist and welcome customers.
Education
Certified Auto Physical Damage Appraiser -
Automotive Appraisal Academy
Business Administration-Finance -
Glendale Community College
High School Diploma -
Herbert Hoover High School
Business Administration-Finance, Business Law -
California State University Northridge
Skills
- Providing exceptional customer service
- Contributing to team and organizational success
- Adaptability
- Microsoft and PC literate
- Excellent Communication
- Organization and Time Management
- Calm Under Pressure
Certification
- Life Insurance Agent-California Department of Insurance (Lic# 0M77685)
- National Incident Management Systems-FEMA-Emergency Management Institute-U.S. Department of Homeland Security
- Introduction to Incident Command System-FEMA-Emergency Management Institute U.S. Department of Homeland Security
- National Response Framework-FEMA-Emergency Management Institute-U.S. Department of Homeland Security
References
AVAILABLE UPON REQUEST
Timeline
Office Assistant
Grandview Financial Services
02.2016 - 02.2019
Manager/Auto Damage Appraiser
Ricci Collision Center
02.2015 - Current
Manager/Auto Damage Appraiser
Reseda Coachcraft
02.2015 - Current
TTA Appraisal
Certified Auto Physical Damage Appraiser -
Automotive Appraisal Academy
Business Administration-Finance -
Glendale Community College
High School Diploma -
Herbert Hoover High School
Business Administration-Finance, Business Law -
California State University Northridge