Ashour Ashour
Columbia Heights,MN
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts Number pounds. Highly experienced in performing quality inspections and machinery operations. Highly efficient Job Title well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Associate
Amazon
07.2024 - Current
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Security Guard
Paradox Security
07.2022 - 05.2024
- Responded quickly to emergency situations to assess and deflect issues.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Associate Instructor
Amazon
12.2021 - 05.2022
- Incorporated technology tools into lessons as appropriate, enhancing the overall educational experience for students.
- Fostered student curiosity and interest through creative hands-on activities.
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Provided training and onboarding to new Type staff on use of Software and Software.
- Developed and implemented classroom routines to address varying student needs.
Material Handler
Mission Food
01.2021 - 02.2022
- Transported inventory items to appropriate locations.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Attached identifying tags to containers to mark with identifying shipping information.
- Received and unpacked shipments and new equipment as directed.
- Used hand-held scanners and physical logs to accurately track item movements.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Assembly Worker
Gercoindustrial
09.2020 - 02.2021
- Visually inspected devices for defects and placed defective items into reject bin.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed assigned tasks quickly to decrease production time.
- Assisted in training new employees, providing guidance on proper techniques and safety protocols.
- Promoted a positive work atmosphere by maintaining open lines of communication with colleagues at all levels within the organization.
Stock Associate
Walmart
06.2018 - 05.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise pallets to move in warehouse.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Lead Associate
Target
10.2017 - 04.2018
- Built strong relationships with customers through positive attitude and attentive response.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Developed and executed strategic plans to expand market share, resulting in increased revenue and business growth.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
Machine Operator Assembler
Pearson Candy
03.2015 - 08.2017
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained equipment performance by lubricating and cleaning components.
IT Technician
Comcast
08.2013 - 04.2014
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
Lead Cashier
ABM Industries
03.2010 - 06.2013
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Maintained stock to meet expected customer demand.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Associate - Computer Science
MCTC
10.2024
Associate Islamic Studay - Teaching
Islamic College
Madina 07.2021
Skills
- Order Picking
- Microsoft Office
- Computer Science
- Laundry
- Shipping & Receiving
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Arabic
Native or Bilingual
Somali
Native or Bilingual
Timeline
Associate
Amazon
07.2024 - Current
Security Guard
Paradox Security
07.2022 - 05.2024
Associate Instructor
Amazon
12.2021 - 05.2022
Material Handler
Mission Food
01.2021 - 02.2022
Assembly Worker
Gercoindustrial
09.2020 - 02.2021
Stock Associate
Walmart
06.2018 - 05.2019
Lead Associate
Target
10.2017 - 04.2018
Machine Operator Assembler
Pearson Candy
03.2015 - 08.2017
IT Technician
Comcast
08.2013 - 04.2014
Lead Cashier
ABM Industries
03.2010 - 06.2013
Associate - Computer Science
MCTC
Associate Islamic Studay - Teaching
Islamic College