Travel
ASHRAF F. GOUDA
Woodbridge,VA
Overview
37
37
years of professional experience
3
3
Languages
Work History
Senior Business Development Manager
AMERIPRO INC
07.2023
- Full Customer account management from prospecting, qualifying, contracting, and ultimately customer delight
- Update and nourish customers in my territory and keep them updated on new products and services
- Develop community relations along with plan and participate in seasonal and regional activities to brand the company name.
Business Development Manager
Mars Restoration
03.2022
- Develop and Maintain a Customer growth list scheme via continuous follow-up and satisfaction matrix that guarantees 95% customer retention and 22% referrals from happy customer
- Develop and organize customer satisfaction events, generate referral fees, and communicate with related business partners for discounted services for clients
- Support and follow up on project management and communicate with customers for flawless execution of projects and unmatched customer experience
Project Manager/ Sales
MARS RESTORATION
03.2023 - 06.2023
- Full Client relationship management from the inception of the lead contact till the delivery of final projects according to contracts with state-of-the-art CRM follow-up and Customer Delight and referral bonus achievement
Senior Operations and Franchise Director
Rosemarino for Café and Restaurant Management (Chick in 190019. tel)
09.2018 - 03.2022
- Established and led a fast food franchise restaurant for Fried Chicken with the Fresh concept
- Built and supervised the full implementation of the operation manual, hiring, and supervising managers
- Full control of the closing and opening process
- Coordinate marketing activity and close the sales loop with customers' feedback
- Managed the growth to 5 Million pounds of annual sales in 3 branches including central kitchen and satellite locations
- Implemented and marketed the Franchise program along with financial feasibility and profit sharing program.
Sales and Marketing Director
Gebco for Specialized Security Systems
01.2017 - 02.2022
- Achieved 42% monthly sales growth averaged over 3 years period
- An outstanding Business Growth is reflected in a dramatic increase in the company's stock values
- Managed to obtain ISO 9001 management accreditation to post customer satisfaction level and revamp net profit by 12% compared to the year before
- Negotiated and signed a Reward Program Agreement with Vodafone International for a double rewards scheme
- The program opens new revenue streams and increases customer loyalty.
Business Development Director
Gebco for Specialized Security Systems
05.2014 - 12.2016
- Built and developed relationships with key and potential target clients
- Cultivate and enrich the affiliation with Key contacts within the organization to emphasize capturing new business and help identify evolving commercial opportunities to maximize the company's revenues
- Set and implement strategies to ensure meeting target revenue streams as jointly planned between management and the sales department
- Collect and analyze market intelligence with a focus on new opportunities taking into consideration social, economic, and geopolitical effects
- Manage, develop, and formulate the whole bidding, tendering process from inception until collecting revenues for my organization
- The process includes supervising contracting documentation, financial obligations, as well as economic feasibility
- Make strategic recommendations to management on actions to be taken
- Continuously and consistently improve on customer satisfaction levels and work towards Customer delight
- That approach is achieved via strong relationships with other departments within the organization and partnering with all stakeholders to accomplish that ever-rising level of satisfaction
- Identify promising business opportunities that make strategic leverage for the organization with a clear positive cash flow stream.
Business Manager
Advanced Technology and Environment Company (ATEC)
01.2003 - 01.2013
- Developed, maintained, and nurtured an extensive range of contacts with various levels of stakeholders within and outside the organization in order to serve the strategic purpose of the business units on the functional and corporate levels
- Utilize the high analytical skill ability to interpret various legal and governmental phrases while monitoring the implementation of the organizational policies to conform to local and international laws
- Applied world standards in customer delight with proactive initiatives as compared to customer satisfaction while supervising the operational performance to serve the customer and organizational objectives
- Planned, managed, and evaluated all the KPIs in both sales and customer service departments and utilized the complex maze of instruction and laws to create a usable efficient framework enabling the creation of enhanced effective solutions
- Active internal and external negotiator with all stakeholders with primary concern in managing employee relations and recommending solutions to related problems
- Creative out-the-box suggestions to tame various potential conflicts between labor and organizations.
Executive Business Manager
Tax World Inc.
01.1995 - 01.2006
- Developed and managed tax preparation business with focus on Superior Customer service that increased the customer base to 2100 clients up from 200 over 8 years period with returning clientele of 80%
- Revolutionized standard business practices by catering to clients own diversified business needs thus resulting in an unprecedented 1,000% business increase over an 8 year period
- Developed and implemented all strategic and business development planning, resulting in the expansion of the business from 1 to 5 branches in the state of New Jersey.
Executive Business Manager
GS Technologies Inc.
01.2000 - 01.2003
- Developed a Computer Training Center certified by the State of New Jersey and Microsoft as a Developing, leading, and executing HR strategies and tactics that are aligned with the company's goals, missions, and values
- Design and conduct multiple positive training for communications
- Response to the need to develop young skills in the states
- Negotiated with the State Labor Department all the necessary business development plans along with KPIs to justify the program's progress
- To qualify for the state funds, I have positioned the training center as a 'registered Private Learning Center' with the NJ State Board of Education which resulted in securing US $2,500,000 in new revenue annually.
Executive Business Manager
American Group of New Jersey, Inc. (AGNJ)
01.1996 - 01.2001
- Working as Business Development manager did harnessed all the small travel agencies in the area to make AGNJ the leading Travel Agency in the Atlantic City area for the Spanish community, (I am not Spanish) with revenues of 3 million Dollars at the end of 2001
- Qualified AGNJ to the membership of ASSTA (American Society of Spanish Travel Agency) as the ONLY non-Spanish member due to the large sales volume.
Assistant General Manager
Three Stars Import and Export Co
01.1989 - 01.1995
- Supervised a staff of 5 accountants, a material manager, and sales personnel
- Initiated purchasing and export negotiations and finalized import and export contracts
- Provided key leadership resulting in the increase of annual sales from US $250K to US $5.6 M.
Quality Control Assistant Manager
Gillette Co
01.1986 - 01.1989
- Supervised and trained 17 employees and administered an annual budget of US $5.00 M
- Increased QC departmental performance efficiency by 120% within 3 years
- Received special recognition for the 'Best Comprehensive QC System' among 28 Gillette factories.
Education
MBA (AMBA Accredited) -
Aberdeen Business School Robert Gordon University
Bachelor of Mechanical Engineering - undefined
Faculty of Engineering, Cairo University
Human Resource Diploma - undefined
University of Wales
Multiple, Management, Sales, and Communication Certificates - undefined
USA, UK, Egypt and UAE
Skills
Prospecting
Lead Prospecting
Customer Engagement
Sales Closing
Proposal Development
Relationship Building
Project Management
Stakeholder Communication
Strategic Partnerships
Business Development
Sales Presentations
Strategic Planning
Strategic Business Planning
Proposal Writing
Quality Control
References
REFERENCES AVAILABLE ON REQUEST
Academic and Professional References are available.
Work Authorization
U.S. Citizen
Personal Information
Driving License: Full Virginia and International driving license.
Affiliations
- Rotary International
- Project Management Institute
- International Association of Administrative Professionals
Interests
Driving
Cooking
Cycling
Swimming
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Business Development Manager
AMERIPRO INC
07.2023
Project Manager/ Sales
MARS RESTORATION
03.2023 - 06.2023
Business Development Manager
Mars Restoration
03.2022
Senior Operations and Franchise Director
Rosemarino for Café and Restaurant Management (Chick in 190019. tel)
09.2018 - 03.2022
Sales and Marketing Director
Gebco for Specialized Security Systems
01.2017 - 02.2022
Business Development Director
Gebco for Specialized Security Systems
05.2014 - 12.2016
Business Manager
Advanced Technology and Environment Company (ATEC)
01.2003 - 01.2013
Executive Business Manager
GS Technologies Inc.
01.2000 - 01.2003
Executive Business Manager
American Group of New Jersey, Inc. (AGNJ)
01.1996 - 01.2001
Executive Business Manager
Tax World Inc.
01.1995 - 01.2006
Assistant General Manager
Three Stars Import and Export Co
01.1989 - 01.1995
Quality Control Assistant Manager
Gillette Co
01.1986 - 01.1989
MBA (AMBA Accredited) -
Aberdeen Business School Robert Gordon University
Bachelor of Mechanical Engineering - undefined
Faculty of Engineering, Cairo University
Human Resource Diploma - undefined
University of Wales
Multiple, Management, Sales, and Communication Certificates - undefined
USA, UK, Egypt and UAE