Summary
Work History
Education
Skills
Interests
Timeline
Generic

Aisha Kelani

Kumasi

Summary

I was a dedicated intern with a strong foundation in customer service and guest relations management.

I am also a detail-oriented professional with experience in supporting daily operations and improving workflow efficiency, skilled in multilingual communication and conflict resolution, contributing to a positive guest experience and seamless front desk operations.

Hospitality professional with practical experience in hotel operations and guest services. Proven ability to enhance guest satisfaction and support daily operations through effective communication and problem-solving. Known for strong teamwork and adaptability in dynamic environments, ensuring reliable results.

Developed exceptional customer service and problem-solving skills in fast-paced hotel environment. Excelled in communication and teamwork, ensuring efficient and pleasant guest interactions. Seeking to transition into new field by leveraging transferrable skills and dedication to quality service.

Work History

Intern

Kobbie Keach K. Hotel
Kumasi
10.2025 - 11.2025
  • Assisted in daily operations, supporting team with routine tasks and administrative duties.
  • Managed documentation processes to maintain organized records and facilitate information retrieval.
  • Supported onboarding of new interns, providing guidance on procedures and team expectations.
  • Collaborated with team members to improve efficiency in workflow processes and task assignments.
  • Provided feedback on project outcomes, contributing to continuous improvement initiatives within the team.
  • Assisted front desk operations, ensuring seamless guest check-in and check-out processes.
  • Supported housekeeping staff by organizing and restocking supplies to maintain cleanliness standards.
  • Collaborated with kitchen team to facilitate timely meal service during peak hours.
  • Handled guest inquiries and resolved issues promptly, enhancing overall satisfaction levels.
  • Maintained accurate records of guest reservations and room assignments using property management system.
  • Participated in training sessions to learn hotel policies, procedures, and safety protocols.
  • Monitored lobby area for cleanliness and ambiance, creating welcoming environment for guests.
  • Engaged with guests to gather feedback, contributing to continuous improvement initiatives within the hotel.
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
  • Assisted with event planning, ensuring successful execution of meetings and conferences.
  • Facilitated smooth communication between departments by relaying important information as needed.
  • Managed front desk operations, effectively handling reservations, cancellations, and special requests.
  • Maintained hotel cleanliness standards by closely monitoring housekeeping tasks and schedules.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Education

No Degree - Hospitality Administration And Management

University of Energy And Natural Resources
Sunyani
09-2026

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Front desk operations
  • Health and safety compliance
  • Reservation handling
  • Multilingual communication
  • Guest relations management
  • Housekeeping coordination
  • Teamwork
  • Customer service
  • Problem-solving abilities
  • Excellent communication
  • Active listening
  • Effective communication
  • Hospitality services
  • Conflict resolution

Interests

  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Food Blogging
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Swimming
  • Gym Workouts
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Intern

Kobbie Keach K. Hotel
10.2025 - 11.2025

No Degree - Hospitality Administration And Management

University of Energy And Natural Resources