Ashstress Agwunobi
Missouri City,TX
Summary
Energetic customer service representative with experience in team leadership, team building while working in a fast-paced environment. Makes sure my team and I meeting goals and metrics set by the organization. Excellent customer service skills handling customer's complaints and reconciling cash and debit card issues. Proficient computer skills using MS Word, Excel, PowerPoint, Outlook, and DialPro.
Overview
12
12
years of professional experience
Work History
Digital Online Orders
Macy's
Houston, TX
10.2023 - Current
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing
Sales Representative
Xfinity Comcast
Houston, TX
10.2019 - 02.2023
- In charge of training, Group Huddles
- Deescalating supervisor calls
- Provided support for my team
- Handled Complaints
- Scored inbound and outbound calls
- Monitored calls and Metrics
- Sold mobile, Cable and Internet
Sales Associate
ARS Rescue Rooters
Houston, TX
02.2018 - 07.2019
- Responded to telephone inquiries by providing quality service to customers and associates
- Described merchandise and explain use, operation, and care of merchandise
- Recommended, selected, located, and obtained merchandise based on customer needs
- Trained new employees on basic customer service techniques and procedures
Customer Service Representative
Teletech FEMA (Contract)
Houston, Texas
09.2017 - 01.2018
- Maintained a polite and professional telephone etiquette
- Received an average of40-50 calls daily regarding questions and complains from disaster survivors regarding policies and procedures
- Ensured that all employees followed the correct procedures and assisted with the training and development of the new hires
- Provided high level customer service experience ensuring that all customers complain were provided a proper resolution
- Reviewed all required documents for disasters survivors
- Created training strategies, initiatives, and materials
Customer Service Representative
General Dynamic's
Houston, TX
09.2015 - 08.2017
- Worked as liaison between the customer, the sales team, and clients
- Resolved customer complaints, account questions, billing, cancelation, and other issues
- Assisted customers in searching for other carriers
Customer Service Representative
Innovative Calling Center
Houston, TX
06.2012 - 08.2015
- Contacted customers using manual call system to verify account information
- Resolved customer concerns and issues
- Assisted with placement of life insurance request, orders, refunds, or exchanges
- Filled confidential records
Education
Diploma -
01.2012
Skills
- Proactive
- Self-Motivated
- Microsoft Office
- DialPro
- Active-Listening
- Time-Management
- Willing to relocate: Anywhere
- Phone Etiquette
- Cold Calling
- Computer Skills
- Applied Behavior Analysis
- Logistics
- Management
- Microsoft Outlook
- Time Management
Awards
OUTSTANDING PERFORMANCE March2020 IN GRATEFUL APPRECIATION FOR OUTSTANDING PERFORMANCE TOP5 AGENT TSR Q3, OUTSTANDING PERFORMANCE August2020 IN GRATEFUL APPRECIATION FOR OUTSTANDING PERFORMANCE TOP5 AGENT TSR Q32020, Elite2021 As a Member of the Elite club. A select group of West Division Comcast Employees who achieved top performance in their organization. The recipient of this award has demonstrated an outstanding commitment to Comcast, our customers and our products throughout2020.
Timeline
Digital Online Orders - Macy's
10.2023 - Current
Sales Representative - Xfinity Comcast
10.2019 - 02.2023
Sales Associate - ARS Rescue Rooters
02.2018 - 07.2019
Customer Service Representative - Teletech FEMA (Contract)
09.2017 - 01.2018
Customer Service Representative - General Dynamic's
09.2015 - 08.2017
Customer Service Representative - Innovative Calling Center
06.2012 - 08.2015
Elsik High School - Diploma,