Ashten Shandy
Albertsons
Billings,MT
15
years of professional experience
Work History
Personnel Coordinator/Bookkeeper
6 Years 1 Month- Reconciled bank statements, maintaining accurate financial records and resolving discrepancies efficiently.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted down and prepared new cash drawers at start of each day.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coordinated end-to-end recruiting operations by maintaining requisitions, scheduling and supporting interviews, and arranging onboarding steps prior to associate placement in each department.
Scan Clerk
1 Year 5 Months- Monitored product displays for compliance with company standards and promotions.
- Participated in periodic audits to ensure compliance with internal policies as well as industry regulations pertaining to document management practices.
- Maintained accurate and updated pricing and signage throughout the store.
Assistant Front End Manager
4 Years 8 Months- Assisted in managing daily front-end operations to ensure efficient customer service.
- Trained new cashiers on register operations and customer interaction protocols.
- Coordinated with the team to resolve customer inquiries and complaints effectively.
- Implemented best practices for cash handling, enhancing accuracy in transactions.
- Developed schedules for front-end staff to optimize coverage during peak hours.
- Promoted a positive shopping experience by maintaining cleanliness and organization at checkout areas.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
Service Supervisor
5 Months- Supervised daily operations, ensuring workflow efficiency and adherence to safety protocols.
- Trained and mentored new staff on company policies and operational procedures.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 11 checkout stations to verify adequate cash supply.
- Counted and accurately accounted for till contents at the end of the night.
- Audited and maintained accurate counts of cash and coin in the safe.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Customer Service Supervisor
6 Months- Supervised customer service team, ensuring compliance with company policies and standards.
- Trained and mentored staff on effective communication and problem-solving techniques.
- Resolved escalated customer issues, enhancing satisfaction and retention rates.
- Coordinated scheduling and staffing to meet peak demand periods efficiently.
- Fostered a positive work environment to promote employee engagement and morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Processed various money service transactions with accuracy and efficiency in compliance with policy.
Customer Service Clerk
3 Months- Handled transactions efficiently using point-of-sale systems, ensuring accurate cash management.
- Resolved customer complaints promptly, fostering positive relationships and increasing satisfaction.
- Maintained organized stock levels on sales floor, supporting efficient inventory management processes.
- Collaborated with team members to achieve daily operational goals and improve service quality.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Processed various forms of money service transactions in compliance with policy with friendliness and efficiency.
Cashier
2 Years 1 Month- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
- Assisted with inventory management by restocking shelves and organizing merchandise displays.
- Handled returns and exchanges according to company policies, ensuring customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization of checkout areas.
- Trained new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma
Skills
Onboarding processes
HR policies
Employee relations
Recruitment
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Reliability
Excellent communication
Organizational skills
Adaptability and flexibility
Decision-making
Training and mentoring
Professionalism
Timeline
Personnel Coordinator/Bookkeeper
Albertsons
09.2020 - CurrentRead More
Scan Clerk
Albertsons
04.2019 - 09.2020Read More
Assistant Front End Manager
Albertsons
08.2014 - 04.2019Read More
Service Supervisor
Albertsons
03.2014 - 08.2014Read More
Customer Service Supervisor
Albertsons
09.2013 - 03.2014Read More
Customer Service Clerk
Albertsons
06.2013 - 09.2013Read More
Cashier
Toys R Us
08.2011 - 09.2013Read More
Billings West High School
High School Diploma
Read More