Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashtin Edwards

Provo

Summary

Dedicated professional with experience as a Lab Technician at SBDX Bio Bank, excelling in quality control and meticulous documentation. Proven ability to build strong customer relationships as an Emergency Call Agent, showcasing extreme patience and attention to detail. Committed to maintaining high standards and fostering positive environments for success.

Overview

3
3
years of professional experience

Work History

Lab Technician

SBDX Bio Bank
03.2025 - 04.2025
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.

Emergency Call Agent

AvantGuard Monitoring
01.2023 - 07.2023
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Mentor

BYUI
09.2022 - 07.2023
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.

Education

Three Semesters - Phsycology

Brigham Young University Idaho
Rexburg, ID

Currently Enrolled - Family Life

Brigham Young University
Provo, UT
04-2028

Skills

  • Customer service
  • Attention to detail
  • Positive attitude
  • Extreme patience
  • Level-headed in high-stress situations
  • Beginner- Microsoft Word

Languages

French
Full Professional

Timeline

Lab Technician

SBDX Bio Bank
03.2025 - 04.2025

Emergency Call Agent

AvantGuard Monitoring
01.2023 - 07.2023

Mentor

BYUI
09.2022 - 07.2023

Three Semesters - Phsycology

Brigham Young University Idaho

Currently Enrolled - Family Life

Brigham Young University

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