Mario Galindo
San Jose,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Lab Technician
EAG Laboratories
01.2022 - Current
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Recorded and analyzed data to produce reports of results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Interpreted laboratory results to provide technical advice to scientists.
- Participated in lab meetings and project presentations.
Courier Promoted to Customer Service Representativ
EAG Laboratories
10.2019 - 01.2022
- Coordinate sample pick up and drop off between clients and lab
- Pick up samples directly from client
- Internal sample handling coordination for scientist
- Assist in sample return
- Track, receive, disposition samples in JIVA
- Assist in office supply distribution.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Implemented and developed customer service training processes.
Delivery Driver Promoted to Route Manager
FedEx Ground
07.2016 - 02.2019
- Manage a team of 6 Route Drivers
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Delivered packages to customer doorsteps and business offices.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Work well with GPS and very familiar with many Bay Area streets
- Great people skills and dealing well with customers.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Material Handler/Shipping & Receiving
Parker Hannifin Inc.
05.2014 - 10.2015
- Pick, Pull and Pack Orders through Remstar
- Ship International Orders through Fed Ex and UPS
- Prepare and ship domestic orders
- Deliver packages daily throughout the Bay Area
- Inventory Control Receive Package daily and entering into Mainframe database
- Daily cycle counts and reconciliation of our inventory stock
- Train new employees
- Provide daily production report to Headquarters
- Perform monthly inspection of delivery vehicle and take it to service if needed.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
Production Manager
Zaavy Inc.
07.2009 - 09.2013
- Oversee/supervise 5 people in the warehouse
- Keep inventory stock in check
- Order materials and supplies prepping for the upcoming week
- Shipping & Receiving using UPS and Fed-Ex software
- Prepare material for shipment, weigh and stamp packages
- Pick up material from vendor on a daily basis
- Use the pallet jack in the warehouse
- Deliver high priority orders all over the bay area
- Plan daily production meetings every morning and make sure every employee is up to speed with daily tasks at hand
- Knows how to laminate PSV (sticker material) on any surface
- Knowledge and use of WaSatch print/rip file Knowledge and maintenance of Mutoh Value jet printers
- Knowledge and maintenance on how to operate Maxi Heat Press (time/heat)
- Hem and Grommet vinyl Banners at rapid speed with great quality
- Keeps daily production reports at end of day and forwards the data to Owner of company
- QC apparel that is pressed
- Recruit outstanding seasonal workers for busy seasons of the year.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
P.E Instructor/Guidance Counselor/Mentor
Bell Haven Elementary School
06.2005 - 04.2009
- Provide after school assistance and counseling to youth participants
- Coordinate activities, including backpacking, hiking, intramural sports, and more, for students
- Facilitate and create physical education activities for elementary school children
- Design and implement daily instruction plan, and self-esteem building activities
- Access each child's physical capacity.
Physical Education Instructor
Y.M.C.A
12.2003 - 04.2005
- Facilitate and create physical education activities with elementary school children
- Design and implement daily instruction plan
- Access each child's physical strengths and weaknesses
- Create self-esteem building activities to enrich children's mental and physical well-being.
Education
Associate Degree -
Cunada College
01.2002
Skills
- Bilingual- English and Spanish
- Microsoft word and excel
- Inventory Control
- Cycle Counts
- Shipping/Receiving Clerk with supervisory experience
- Excellent client and customer service skills
- Knowledge of Shipping Tools: UPS Worldwide, Fed Ex etc
- Order Fulfillment
- Microsoft Word
- Quality Control
- Oracle and SAP
- Adobe Systems Adobe Photoshop
- Customer Service
- Problem-Solving Ability
- Document and Records Management
Languages
Spanish
Native or Bilingual
Timeline
Lab Technician
EAG Laboratories
01.2022 - Current
Courier Promoted to Customer Service Representativ
EAG Laboratories
10.2019 - 01.2022
Delivery Driver Promoted to Route Manager
FedEx Ground
07.2016 - 02.2019
Material Handler/Shipping & Receiving
Parker Hannifin Inc.
05.2014 - 10.2015
Production Manager
Zaavy Inc.
07.2009 - 09.2013
P.E Instructor/Guidance Counselor/Mentor
Bell Haven Elementary School
06.2005 - 04.2009
Physical Education Instructor
Y.M.C.A
12.2003 - 04.2005
Associate Degree -
Cunada College
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