JOSHUA NAVA
Mission,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
2
2
years of professional experience
Work History
Lab Technician
Lone Star Citrus Growers
01.2024 - 03.2024
- Maintained thorough knowledge of research methods and techniques and understanding of basic scientific principles
- Conducted pH, Brix, and titration acidity tests on citrus juice and products to ensure compliance with industry standards and regulatory requirements
- Performed microbiological assays, including the detection of spoilage organisms and pathogens, to maintain product safety
- Utilized HPLC and GC-MS equipment for the analysis of flavor compounds, pesticides, and other chemical residues
- Prepared and standardized chemical solutions and reagents for routine and specialized tests
- Maintained accurate records of all laboratory procedures and test results in compliance with GLP (Good Laboratory Practices)
- Calibrated and maintained laboratory instruments to ensure precise and accurate test results
- Collaborated with production and quality assurance teams to address any quality issues and implement corrective actions
- Assisted in the development and validation of new analytical methods for continuous improvement of testing protocols
- Ensured all laboratory activities adhered to safety regulations and company policies.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Sales Representative
AT&T
11.2023 - 01.2024
- Developed and implemented sales strategies to achieve and exceed monthly targets, consistently ranking in the top 10% of the sales team
- Cultivated and maintained strong relationships with customers, providing exceptional service and support to ensure customer satisfaction and retention
- Actively participated in training programs to stay updated on product knowledge and sales techniques, effectively applying them in customer interactions
- Utilized CRM tools to track sales activities, analyze data, and identify opportunities for business growth
- Collaborated with cross-functional teams to resolve customer issues and improve overall service delivery
- Contributed to team success by sharing best practices and mentoring new team members
- Received multiple awards for outstanding sales performance and customer service excellence.
Pharmacy Technician
H-E-B Pharmacy
06.2022 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Counted and labeled prescriptions with correct item and quantity
- Stocked, labeled and inventoried medication to keep accurate records
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Entered and processed patients' prescriptions into internal system
- Collected co-payments or full payments from customers
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated verification and filling of more than 75 daily prescriptions in high-volume fast paced pharmacy environment.
Education
No Degree - Sales And Marketing Education
Coursera
Mission, TX02.2024
High School Diploma -
Mission High School
Mission, TX06.2011
Kinesiology -
South Texas College
Mcallen06.2011
Skills
- Order Fulfillment
- Strategic sales knowledge
- Inbound and outbound calling
- Creative problem solving
- Administrative support
- Service standard compliance
- Account Management
- Sales trends
- Professional telephone demeanor
- Multi-tasking strength
- Spanish
- Native or Bilingual
Timeline
Lab Technician
Lone Star Citrus Growers
01.2024 - 03.2024
Sales Representative
AT&T
11.2023 - 01.2024
Pharmacy Technician
H-E-B Pharmacy
06.2022 - 12.2023
No Degree - Sales And Marketing Education
Coursera
High School Diploma -
Mission High School
Kinesiology -
South Texas College
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