Data Analytics
Google Data Analytics Professional Course
Online
Ashtin Galletti
Mishawaka,Indiana
Summary
My passion for technology is what motivates me. I am always looking for a new challenge and to learn a new skill.
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
My Customer Service experience will provide skills to prioritize and multi-task in a fast-paced working environment. Successfully work as part of team to reach personal and business goals. I am known for successfully handling escalated customer support issues.
Skills
- Hardworking
- Dedicated
- Dependable
- Adaptive Learner
- Focused
- Trustworthy
- Reliable
- Project Management
- Technical Analysis
- Complaint resolution
- MS Excel
- Google Sheets
- Google Slides
- Problem-solving abilities
- Project management abilities
- Team-oriented
- Attention to Detail
- Web Design
Education
Customer Service
Udemy
Online 03.2024 - 03.2024
Data Science
Career Foundry
Online 03.2024 - Current
Cross-Connection Control - Environmental Management
University of Southern California
01.2023
Public Water Supply
Indiana AWWA Operator School
Indiana10-2022
Water Programs, Online -
Sacramento State College
01.2019
Class A Commercial Driver’s License -
City of Mishawaka CDL
Indiana01-2022
Core 40 Highschool Diploma -
Mishawaka High School
01.2015
Work History
Heavy Equipment Operator
Mishawaka Utilities
Mishawaka, Indiana
03.2022 - Current
- Managed daily operations of heavy equipment fleet, including troubleshooting and preventative maintenance.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Transported materials from one site to another using off-road vehicles.
- Maintained detailed records of hours worked, materials used, and completed jobs.
- Assisted with the installation of underground utilities such as water mains, water service lines, and water hydrants.
- Utilized GPS systems to accurately plot out job sites for excavation purposes.
- Accurately estimated material needs based on job specifications provided by supervisor.
- Monitored and adjusted water treatment plant operations in accordance with established procedures.
- Maintained records of plant operation, including chemical dosages, flow rates, residuals, and other parameters.
- Performed laboratory tests on raw and treated water samples to ensure adherence to safety standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed GIS databases for public and private clients using ArcGIS software.
- Performed spatial analysis on data sets to identify trends in population density, land use, and other variables.
- Analyzed existing datasets to determine accuracy and completeness of spatial features.
Technical Arts and Production Team Volunteer
The Vineyard Church
Mishawaka, Indiana
12.2023 - Current
- Set up, operated and adjusted various pieces of equipment according to established procedures.
- Monitored product flow throughout the entire process from start to finish.
- Captured footage using professional cameras and lighting equipment.
- Developed and implemented presentation materials for meetings, conferences, and other events.
- Collaborated with cross-functional teams to create high-quality presentations.
- Designed PowerPoint slides incorporating graphics, logos, images, and text.
- Ensured that all presentation materials adhered to brand standards and guidelines.
- Utilized specialized software applications related to the job role.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Owner/Operator
Double A Power Washing LLC
Mishawaka, IN
04.2019 - 01.2022
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Created marketing strategies to drive revenue and increase brand visibility.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Produced detailed reports on key performance indicators for internal review purposes.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Repairman
MISHAWAKA SEWER DEPARTMENT
Mishawaka, Indiana
10.2018 - 03.2022
- Translated raw data into meaningful information using statistical techniques.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Operated heavy equipment such as, backhoe, multihog, front end loader, skid-steer, and crane
- Repaired, replaced, and maintained, inlets, manholes, storm, and sanitary pipes
- Used various hand tools, power tools, and specialty tools daily
- Calculated volumes of flowable fill and concrete for repair sites
- Mixed concrete on job sites, and finished concrete for sidewalks, streets, and curbs
- Maintained repairs by using a tablet with the city GIS software
- Interpreted engineering drawings and GIS maps for storm and sewer systems
- Performed confined space entries into storm and sewer manholes
- Assessed depths and slopes of pipes to ensure proper wastewater flow
- Maneuvered mini dump, and dump truck to repair sites for hauling material, and equipment
- Responded to all Mishawaka resident sewer related calls to find a solution to the problem
- Operated backhoe for snow removal as well as trucks and other equipment for snow plowing.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
Overview
5
5
years of professional experience
5
5
Courses Completed
References
References available upon request.
Timeline
Customer Service
Udemy
03.2024 - 03.2024
Data Science
Career Foundry
03.2024 - Current
Technical Arts and Production Team Volunteer
The Vineyard Church
12.2023 - Current
Heavy Equipment Operator
Mishawaka Utilities
03.2022 - Current
Owner/Operator
Double A Power Washing LLC
04.2019 - 01.2022
Repairman
MISHAWAKA SEWER DEPARTMENT
10.2018 - 03.2022
Data Analytics
Google Data Analytics Professional Course
Cross-Connection Control - Environmental Management
University of Southern California
Public Water Supply
Indiana AWWA Operator School
Water Programs, Online -
Sacramento State College
Class A Commercial Driver’s License -
City of Mishawaka CDL
Core 40 Highschool Diploma -
Mishawaka High School