Ashtin McNichols
Newton,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Support Agent
Iqor
10.2022 - Current
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Drives continuous improvement through trend reporting analysis and metrics management
- Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority
- Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific.
- Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
- Understands and embraces the business and call center operations strategic direction.
- Performs other duties as assigned.
Teacher/Coach
Newton Municipal School District
07.2020 - 08.2022
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Monitored student classroom and outdoors activities to promote student safety.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
Loan Manager
Tower Loan
05.2018 - 07.2019
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Education
Bachelor of Science - Biology
Alcorn State University
Lorman, MS05.2016
Skills
- Microsoft Office
- Time Management
- Coaching experience
- Multi-tasking
- Teamwork
- Leadership
- Relationship Building
- Interviewing
- Communication
Timeline
Customer Service Support Agent
Iqor
10.2022 - Current
Teacher/Coach
Newton Municipal School District
07.2020 - 08.2022
Loan Manager
Tower Loan
05.2018 - 07.2019
Bachelor of Science - Biology
Alcorn State University