Alaysia Peters
Valdosta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Very passionate about customer satisfaction and promoting lasting client relationships through quality service and support. Exceeds well in team environments and have great morale- building abilities, motivation, and dedication to reach goal oriented ambitions.
Overview
4
4
years of professional experience
Work History
Customer Service Support Agent
Amazon
Lake Lanier, GA
03.2020 - 10.2022
- Answered constant flow of customer calls with minimal wait times.
- Developed numerous client relationships and exceeded service standard goals.
- Maintained customer satisfaction with problem solving strategies focusing on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed over 8 calls per hour
Lead Representative
Telenet
Jefferson, GA
04.2019 - 02.2020
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Maintained up-to-date knowledge of product and service changes.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales by 5%
Education
Business Management - Business
Wiregrass Georgia Technical College
Valdosta, GA06.2026
GED -
Winder Barrow High School
Winder, GA04.2019
Skills
- Filing
- Sales and Upselling
- Conflict Mediation
- Order Processing
- Claims Appeal Procedures
- Document Management and Storage
- Computer Proficiency and Microsoft Office
- Persuasive Negotiations
- Strong Communication and Interpersonal Skills
- Data Entry
- Good Telephone Etiquette
- Problem-Solving
Personal Hobbies
My greatest personal hobby is adventure, and i enjoy learning about new cultures. I often take pictures, buy bracelets, take rocks, coins or flowers from places i go so i can keep a piece of every adventure i have.
I also enjoy poetry, reading, and arts and crafts.
Timeline
Customer Service Support Agent
Amazon
03.2020 - 10.2022
Lead Representative
Telenet
04.2019 - 02.2020
Business Management - Business
Wiregrass Georgia Technical College
GED -
Winder Barrow High School