Cleveland Guthrie
Orlando
Summary
Dynamic Customer Service Support Agent with a proven track record at Publix, excelling in complaint handling and delivering exceptional service. Skilled in managing high call volumes while demonstrating empathy and professionalism, effectively resolving complex issues and enhancing customer satisfaction. Committed to fostering positive customer relationships and driving service excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Support Agent
Publix
09.2016 - Current
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Managed high call volume, maintaining professionalism and efficiency under pressure.
Education
No Degree - Graphic Design
Orange County Technical College
Orlando, FL08-2019
Skills
- Complaint handling
- Written communication
- Customer service excellence
- Inbound call answering
Timeline
Customer Service Support Agent
Publix
09.2016 - Current
No Degree - Graphic Design
Orange County Technical College