Duane Dresser
Plymouth,MN
Summary
Dynamic Customer Service Support Agent with a proven track record at Johnson Fitness and Wellness, excelling in complaint handling and customer needs assessment. Demonstrated empathy and active listening skills to resolve inquiries effectively, enhancing client satisfaction and loyalty. Trained new staff, contributing to improved service efficiency and team collaboration.
Driven Customer Support Representative with over 20 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
20
20
years of professional experience
Work History
Customer Service Support Agent
Johnson Fitness and Wellness
Bloomington, Minnesota
12.2005 - 03.2026
- Resolved customer inquiries and issues through effective communication channels.
- Assisted in maintaining product knowledge to enhance customer interactions and support.
- Collaborated with team members to streamline service processes and improve response times.
- Trained new staff on customer service protocols and system navigation for efficiency.
- Built strong relationships with clients, fostering trust and loyalty through personalized service.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Education
High School Diploma -
University of Minnesota
Minneapolis CampusSkills
- Call center experience
- Complaint handling
- Empathy display
- Inbound call answering
- Customer needs assessment
- Friendly and patient
- Self motivation
- Active listening
Timeline
Customer Service Support Agent
Johnson Fitness and Wellness
12.2005 - 03.2026
High School Diploma -
University of Minnesota