Cherelle Thomas
Telrite Wireless
Covington,GA
21
years of professional experience
Professional with robust experience in customer interactions and problem-solving. Skilled in active listening, effective communication, and conflict resolution. Known for strong team collaboration and adaptability to changing environments. Reliable and driven to achieve results while maintaining high standards in every task.
Work History
Customer Service Support Agent
1 Year 7 Months- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Streamlined communication processes, enhancing response times and garnering positive customer feedback.
- Utilized CRM software efficiently to manage contacts, track case history, and schedule future touchpoints.
- Leveraged product and service knowledge to direct customers towards tailored solutions that addressed their needs.
- Collaborated with team members to devise strategies for effectively managing challenging customer interactions.
- Utilized CRM software efficiently to manage contacts, track case history, and schedule future touchpoints as needed.
- Collaborated with team members to develop effective strategies for handling challenging customer interactions.
Claims Intake Representative
7 Months- Provided exceptional service under pressure, effectively managing fluctuating call volumes during peak periods and natural disaster events.
- Streamlined claims intake process, facilitating faster resolution and enhancing customer experience.
- Delivered exceptional service under pressure while managing fluctuating call volumes during peak periods or natural disasters events.
- Identified potential fraudulent claims and notified supervisors to initiate investigations.
Benefits Counselor
3 Months- Educated new hires on benefits during orientation, addressing coverage specifics and enhancing understanding.
- Responded to customer inquiries about benefits during orientation sessions. and built interest with friendly and knowledgeable support.
- Educated new hires about available benefits during orientation sessions, answering questions related to coverage specifics.
- Provided expertise on eligibility and coverage, guiding employees through benefits options.
Car Detailing Owner
5 Years 5 Months- Managed daily business operations, ensuring smooth workflow and high service quality.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, coordinating team activities to meet service standards and enhance customer experience.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired, trained, and supervised employees to improve team performance. a high-performing team of employees dedicated to achieving company goals.
- Managed day-to-day business operations.
Intake Specialist
1 Year 10 Months- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Rental Sales Agent
2 Years 3 Months- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
Rental Agent
4 Years 6 Months- Managed vehicle inventory, ensuring optimal availability for customer demand.
- Managed daily rental operations, ensuring smooth vehicle transactions and customer satisfaction.
- Trained new agents on company policies, software systems, and customer service protocols.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
Ticket Sales Agent
4 Years 11 Months- Fostered a positive work environment among colleagues through collaboration, open communication, and sharing best practices.
- Maximized revenue with strategic upselling of premium seating options and event packages.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers as they board the vessel.
- Answered questions about ferry schedules.
Education
High School
Skills
Sales
Customer service
POS
Call center experience
Team building
Complaint handling
Empathy display
Inbound call answering
Problem-solving
Attention to detail
Reliability
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Support Agent
Telrite Wireless
10.2024 - 05.2026Read More
Claims Intake Representative
Tidal Basin
08.2023 - 03.2024Read More
Benefits Counselor
Aon Corporation
08.2023 - 11.2023Read More
Car Detailing Owner
Team Detailing And Customer
01.2018 - 06.2023Read More
Intake Specialist
24hr Dependable Medical Supplies
11.2017 - 09.2019Read More
Rental Sales Agent
Fox Rent A Car
02.2015 - 05.2017Read More
Rental Agent
Dependable Car Rental
06.2010 - 12.2014Read More
Ticket Sales Agent
Boyson Inc.
06.2005 - 05.2010Read More
Charlotte Amalie High School
High School
Read More