Ashton Alas
Simpsonville,KY
Summary
I have a strong foundation in team leadership and operational management as an Assistant Store Manager. My expertise lies in delivering exceptional customer service and effective communication. I am skilled at ensuring compliance with standards, rules, and regulations to drive performance. I started my career as a cook in 2014, transitioned to the front of house service in 2015, became a shift leader in 2016, and then moved into management from 2017 to 2023. In 2022, I obtained certification as a general manager.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
Shelbyville, KY
09.2014 - 12.2023
- Interviewed, hired, and trained employees; provided performance feedback and coaching.
- Monitored daily operations, including inventory control, financial reconciliation, and compliance with health regulations.
- Developed and implemented service standards, addressed customer concerns, and ensured a high level of satisfaction.
- Ensured adherence to company policies and health regulations; inspected premises for cleanliness.
- Managed budgeting, implemented cost-saving measures, and reconciled daily transactions.
Server/Bartender
Petty Boys Seafood Bar & Grill
Simpsonville, KY
08.2019 - 08.2020
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Cracker Barrell Old Country Store
LaGrange, KY
10.2015 - 02.2016
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Replenished beverages when necessary.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
Education
High School Diploma -
Shelby County High School
Shelbyville, KY05-2015
Some College (No Degree) - Elementary Education
University of The Cumberlands
Williamsburg, KYSkills
- Staff Management and Training
- Operational Oversight
- Customer Service
- Compliance and Cleanliness
- Financial Management
- Customer Relations
- Team motivation
- Customer rapport
Affiliations
- Mama of 1
- Workout enthusiast
- Fulltime student
Certification
Serv Safe certified until 2028
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Server/Bartender
Petty Boys Seafood Bar & Grill
08.2019 - 08.2020
Server
Cracker Barrell Old Country Store
10.2015 - 02.2016
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
09.2014 - 12.2023
High School Diploma -
Shelby County High School
Some College (No Degree) - Elementary Education
University of The Cumberlands