Summary
Overview
Work History
Education
Skills
Timeline
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Ashton Buck

Benton,LA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

CSRA

Prosphere
03.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Intelligence Analyst

Louisiana National Guard
04.2015 - Current
  • Produced multi-source intelligence reports and products for different agency customers.
  • Assisted in creating high-level intelligence briefs for senior-level personnel.
  • Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
  • Created useful and timely intelligence products to support field operations.
  • Coordinated with other intelligence agencies to share information and resources.
  • Briefed upper-level personnel on emerging threats.
  • Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.

Nursing Assistant

Vivian Health Care Center
06.2015 - 01.2018
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.

Education

GED -

God's Pathway
Baton Rouge, LA
10.2014

Skills

  • Account Management
  • Customer Relations
  • Troubleshooting and Resolution
  • Calm and Professional Under Pressure
  • TS-SCI Clearance Level

Timeline

CSRA

Prosphere
03.2022 - Current

Nursing Assistant

Vivian Health Care Center
06.2015 - 01.2018

Intelligence Analyst

Louisiana National Guard
04.2015 - Current

GED -

God's Pathway

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