Summary
Overview
Work History
Education
Skills
Timeline
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Ashton Fisher

Fredericksburg,VA

Summary

Proven track record in enhancing operational efficiency and customer satisfaction, notably with United Water Restoration Group. Expert in structural drying techniques and mold remediation, coupled with exceptional communication and interpersonal skills. Achieved top sales performer status by leveraging analytical skills to exceed targets, demonstrating a commitment to results and client trust.

Overview

7
7
years of professional experience

Work History

Water Restoration Technician

United Water Restoration Group
03.2024 - Current
  • Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
  • Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
  • Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
  • Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
  • Consistently met or exceeded company revenue targets through diligent attention to detail in every phase of the restoration process.
  • Boosted customer confidence through excellent communication skills, keeping them informed about project timelines and expected outcomes throughout the entire process.
  • Enhanced team performance through regular training on industry best practices for water damage mitigation and restoration.

Sales Agent

ADT Solar
04.2023 - 02.2024
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Explained features and advantages of solar products or services to promote sales.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Maximized profitability through strategic pricing negotiations while maintaining strong client relations.

Sales Advisor

Castle Windows
05.2022 - 04.2023
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with 3-5 customers per day and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Leveraged excellent communication skills to create persuasive proposals that won over prospective customers.
  • Achieved top sales performer status due to a relentless focus on meeting and exceeding established goals.

Equipment Technician

Dickinson Equipment
04.2017 - 05.2022
  • Troubleshot equipment failures on up to 10 pieces of equipment per day and remedied problems to restore functionality.
  • Leveraged strong problem-solving skills to quickly diagnose complex equipment issues and implement effective solutions.
  • Maintained comprehensive documentation of equipment repairs, maintenance activities, and performance data for future reference.
  • Provided technical support to operators, addressing issues promptly to minimize disruption to workflows.
  • Collaborated with team members for efficient equipment installations and upgrades, streamlining processes.
  • Acquired hand and power tool mastery to carry out routine and advanced repairs.
  • Complied with company policies, safety requirements, and best practices to protect people, equipment, and operations.

Education

Associate of Science - Business Administration

Germanna Community College
Fredericksburg
05.2020

Skills

  • Structural Drying Techniques
  • Building Material Knowledge
  • Water Damage Assessment
  • Mold remediation
  • Hazardous Materials Handling
  • Attention to Detail
  • Documentation skills
  • Mechanical Aptitude
  • Excellent Communication
  • Interpersonal Skills
  • Analytical Skills

Timeline

Water Restoration Technician

United Water Restoration Group
03.2024 - Current

Sales Agent

ADT Solar
04.2023 - 02.2024

Sales Advisor

Castle Windows
05.2022 - 04.2023

Equipment Technician

Dickinson Equipment
04.2017 - 05.2022

Associate of Science - Business Administration

Germanna Community College

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Ashton Fisher