Briana Zamberlan
Tigard,OR
Summary
Dependable and Hardworking employee with experience in fast-paced kitchens and warehouse operations, restoration projects, as well as CRM skills.
I am a dynamic team player with strong attention to detail and good work ethics. As well as ,a fast learner, consistently meeting deadlines without sacrificing quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Water Restoration Technician
Restoration 1
03.2025 - 07.2025
- Operated extraction equipment for efficient water removal and damage mitigation.
- Conducted structural drying using specialized dehumidifiers and air movers.
- Assessed water damage and developed appropriate restoration plans for affected areas.
- Collaborated with team members to ensure timely project completion and customer satisfaction.
- Implemented safety protocols to maintain compliance with industry standards during restoration processes.
- Monitored moisture levels and adjusted drying strategies based on environmental conditions.
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Safeguarded clients'' properties from further damages, securing affected areas using tarps, boards, or other appropriate methods upon arrival at job sites.
- Maintained up-to-date knowledge on industry advancements with continuing education coursework in water damage restoration techniques and equipment use.
- Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
- Monitored water production and tested water samples to evaluate quality and safety.
- Tracked usage and demand to maintain proper levels of cleaning supplies.
- Maintained proper handling, storage, mixing and application procedures when working with detergents and chemicals.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Collected water samples to test alkalinity, hardness, and residual levels.
Dishwasher
McMenamins Road House
05.2024 - 07.2024
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine
- Swept and mopped floors in the kitchen area at regular intervals throughout shift
- Stocked service areas with clean plates, bowls, cups, and other items as needed
- Sanitized surfaces after each use following standard sanitation practices
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves Inspected all returned dishes for cleanliness before restocking them on shelves
- Industrial dishwashers are operated to clean plates, glasses, silverware, and cooking utensils
- Checked temperatures of dishwashing machines to ensure proper functioning
- Collaborated with kitchen staff to maintain efficient workflow during peak service times.
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation standards.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
Prep Cook
McCormick & Schmick's Seafood & Steaks
03.2024 - 04.2024
- Adhered strictly to safety regulations while handling sharp knives or operating machinery
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables
- Cleaned and sanitized work areas and equipment to ensure food safety standards
- Measured ingredients accurately
- Communicated effectively with fellow staff members regarding meal preparations
- Heated sauces, soups and gravies according to specified methods
- Prepared high-quality ingredients for diverse seafood and steak dishes.
- Maintained cleanliness and organization in kitchen work areas to ensure food safety standards.
- Implemented best practices for portion control to minimize waste while enhancing dish consistency.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Strengthened supplier relations by accurately tracking and reporting ingredient usage patterns.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Prep Cook
Shari's Café & Pies
09.2023 - 01.2024
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses
- Measured and weighed food items to comply with portion requirements
- Followed instructions from head chef regarding recipe modifications portion size plate presentation garnishes
- Operated various kitchen equipment efficiently including mixers grinders slicers choppers blenders
- Adhered to safety protocols when handling sharp knives hot surfaces slippery floors hazardous chemicals
- Assisted chefs in executing menu items efficiently during peak service hours.
- Operated kitchen equipment, including grills, fryers, and slicers, with precision and care.
- Collaborated with team members to streamline prep processes and reduce wait times.
- Monitored inventory levels of supplies and communicated needs to management effectively.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
Team Member
McDonald's Restaurant
07.2023 - 09.2023
- Educated customers on menu items, product ingredients and nutritional values
- Informed customers about daily specials in an engaging manner
- Adhered to health department regulations regarding food handling procedures
- Maintained an organized work area to ensure efficient operations
- Monitored quality of food served to ensure it met company standards for presentation and temperature
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register accurately, handling transactions efficiently and maintaining financial integrity.
- Prepared and assembled food orders according to quality standards, ensuring consistency and accuracy.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Collaborated with team members to streamline operations, enhancing overall efficiency during peak hours.
- Resolved customer complaints promptly, contributing to improved customer retention rates and loyalty.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
General Laborer
(Gliss) General Labor & Industrial Staffing Solutions
08.2022 - 06.2023
- Taylor Morrison - (Construction pick up and removal of construction yard and materials/clean up -new construction houses) 9/7/22-10/5/22
- Essentials - ( Weighing and filling Skin Care Products) 10/6/22-10/14/22.
- Tweedle Farms- (10/15/22)
- Kennedy Restoration- ( House Demo clean up, Restoration Pack and Moves, Warehouse Cleanup and Restoration of Customers items/House items. Removal and clean up of Biohazard apartments,House Cleaning and Commercial Cleaning. Water damage removal and cleaning. House Laundry. And cleaning , wrapping and reboxing house hold items to move back to residents after restorations. (10/18/22-1/4/23- 7/21/23)
- Cleaning Unlimited - ( 7/12/23 - 7-12/23)
- Executed inventory management procedures to ensure stock accuracy.
- Collaborated with supervisors to streamline workflow processes.
- Implemented best practices to enhance productivity and minimize downtime.
- Maintained compliance with safety regulations and company policies.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Loaded and unloaded materials onto trucks and trailers.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Provided labor support to carpenters, masons and other skilled trades.
- Managed safe and efficient use of tools and equipment on construction sites.
- Supported inventory management by tracking supplies and reporting shortages.
- Collaborated with other skilled laborers on complex tasks, resulting in efficient problem-solving and timely project progression.
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Reduced material waste by accurately measuring, cutting, and assembling building materials according to specifications.
- Assisted in demolition activities while adhering to strict safety guidelines to prevent accidents or damage to surrounding structures.
- Enhanced overall project aesthetics by carrying out thorough site clean-up and debris removal upon completion of tasks.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated power equipment to move materials and promote job efficiency.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
General Warehouse Associate
Express Employment Professionals
06.2021 - 04.2022
- Grand Hotel From 5/10/2022 To 5/10/2022 Starting Job Title: Housekeeping - Working for a fancy hotel, making sure rooms are clean, linens are washed, towels restocked, and other duties helping with their housekeeping staff. Prepping rooms before and after guests leave.
- Williams Controls - Curtiss-Wright, from 5/5/2022 to 5/8/2022, starting job title: Assembly Swing, small hand tools, light lifting light assembly products, putting together brake pedals.
- Tillamook Country Smoker- Beaverton From 12/8/2021 To 4/29/2022 Starting Job Title: SWING Floater Cross Trained Flex-Assisting with shipping prep of pre-packaged jerky.
- Hilton Garden Inn Hotel-Beaverton From 12/17/2021 To 12/20/2021 Starting Job Title: Housekeeping Duties making sure rooms are clean, linens are washed, towels restocked, and other duties helping with housekeeping staff and laundry for guests rooms. Prepping rooms before and after guests leave.
- A-Line concrete Cutting From 12/3/2021 To 12/3/2021 Starting Job Title: General Labor - ON CALL - Store Quest Clackamas Ending Job Title: General Labor- power washing after concrete cuts, and marking lines for new concrete to be cut.
- Gingerbread Traditions From 11/24/2021 To 11/28/2021 Starting Job Title: Assembler- Light lifting baked goods, up to 25 lbs. Overview: Working with a gingerbread cookie distributor on their assembly line, putting together gingerbread house and gingerbread cookie kits for the holiday season.
- Tillamook Country Smoker - Beaverton, From 11/22/2021 To 12/1/2021. DAY Floater Cross Trained -Overview: Working with a company that ships out beef jerky products to local and online stores like Amazon, Costco, Fred Meyer, etc. assisting with putting those packages of beef jerky, weighing 1-5 lbs on average, into boxes and prepping them to be shipped out
- Stout Tanks and Kettles Starting Job Title: General LaborModerate lifting 35-40 pounds. labeling items in the warehouse.
- Tillamook Country Smoker- Beaverton From 8/2/2021 To 7/25/2021 Starting Job Title: Swing- Pack Off, Packaging jerky, making boxes, stage for receiving, labeling boxes, and palletizing orders.
- Coordinated shipment preparation, including packing, labeling, and documentation.
- Monitored quality of incoming and outgoing products to maintain high standards of accuracy.
- Collaborated with team members to meet daily production goals and improve overall performance.
- Conducted regular inspections of equipment, identifying maintenance needs to ensure safe operation.
- Consistently lifted materials weighing as much as 30 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Operated pallet jacks to efficiently move inventory throughout warehouse.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Exceeded daily production targets consistently through dedication to efficient task completion while minimizing errors or delays in the process.
- Maintained strong communication with supervisors and coworkers to address any concerns or issues that arose, promoting a collaborative work atmosphere.
- Completed orders within tight deadlines while adhering to company standards for accuracy and precision in all tasks performed.
- Demonstrated adaptability to changing demands by willingly taking on additional responsibilities as needed during peak periods or staff shortages.
- Wrapped pallets in shrink wrap prior to loading.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Loaded, unloaded, and moved material to and from storage and production areas.
Customer Service Representative
Securus Contact Systems
12.2016 - 04.2017
- Utilized CRM software to track customer interactions and improve service efficiency.
- Collaborated with team members to enhance sales strategies and achieve departmental goals.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and retention.
- Developed promotional materials to boost product awareness and drive sales initiatives.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Maintained accurate records of sales transactions and customer interactions for reporting purposes.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Conducted product demonstrations, educating customers and stimulating interest.
- Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Service Representative
Active TeleSource
04.2012 - 07.2013
- Answering phone calls for NW Natural Gas Company
- Creating Customer Accounts
- Closing Customer Accounts
- Transferring Customer Accounts
- Taking online payments
- Creating payment plans Using Computer system
- Making service calls to technicians
- Scheduling service appointments
- Redirecting sales calls
- Notating customer accounts
- Resolved customer inquiries through effective communication and problem-solving skills
- Processed orders accurately using CRM software to ensure timely fulfillment
- Collaborated with team members to enhance service delivery and customer satisfaction
- Managed escalated issues, providing solutions that improved customer retention rates
- Conducted follow-up calls to ensure resolution of customer concerns and feedback collection
- Maintained detailed records of customer interactions for quality assurance and training purposes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Molalla High School
Molalla, Oregon06.2011
Skills
- Punctuality
- Safety awareness
- Cleaning procedures
- Cleaning and sanitizing
- Dishwasher Operation
- Kitchen Organization
- Vegetable washing
- Meat Cutting
- Menu Memorization
- Food Processing
- Ingredient Preparation
- Kitchen Operations
- Warehouse Operations
- Conveyer Belt Operator
- Assembly line worker
- Warehouse Organization
- Pallet Jack Experience Computer systems Sorting and Packing Meat products for shipment Housekeeping and Maintenance for hotel rooms and bathrooms
- Restocking Personal Items Seasonal Warehouse
- Preparations for Holiday Shipments And providing laundry services for guests
- Moisture detection
- Structural drying techniques
- Water damage assessment
- Carpet cleaning
- Mold remediation
- Dehumidification methods
- Water extraction techniques
- Building material evaluation
- Sanitization procedures
- Sample collecting
- System monitoring
- Documentation skills
- Equipment operation
- Chemical handling
- Hazardous materials handling
- Emergency response
- Pump operation
- Pressure control
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Repairs and maintenance
- Cleaning and sanitization
- Punctual and reliable
- Multitasking
- Excellent communication
- Facility upkeep
- Power and hand tools
- Organizational skills
- Safety protocols and procedures
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Valid Driver's license
- Decision-making
- Heavy lifting
- Equipment safety
- Team coordination
- Biohazardous waste disposal
- Chemicals handling
- Space organization
- Cleaning techniques
- Analytical thinking
- Supply inventory
- Professionalism
- Workload management
- Quality control
- Service recordkeeping
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Relationship building
- Call center experience
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Administrative support
- Data collection
- Customer relationship management (CRM)
- Staff training
- Technical support
- Product sales
- Product and service solutions
- Order fulfillment
- Recordkeeping strengths
- Account management
- Staff education and training
- Office equipment proficiency
- Stock management
- Service standard compliance
- Quality assurance controls
- Product education
- CRM software proficiency
- Delivery scheduling
- Warehousing functions
- Travel planning
- Loading and unloading
- Order picking
- Pallet jack handling
- Warehouse safety
- Packaging and labeling
- Assembly line work
- Material handling
- Heavy equipment operation
- Warehouse logistics
- Storage organization
- Cleaning and organizing
- Team collaboration
- Assembly and production
- Materials handling and transport
- Record preparation
- Truck processing
- Product assembly
- Preventive Maintenance
- Equipment setup
- Safe food handling
- Efficient multitasking
- Following instructions
- Food preparation
- Food handling
- Cleanliness
- Inventory stocking
- Food storage
- Preparation speed
- Basic cooking techniques
- Knife skills
- Cross-contamination prevention
- Workstation maintenance
- Stock rotation
- Equipment sanitation
- Cutting techniques
- Menu memorization
- Interpersonal communication
- Kitchen operations
- Order delivery practices
- Food presentation
- Grilling techniques
- Sauteing techniques
- Food plating
- Broiling techniques
- Foodservice sanitation
- Food allergy awareness
- Food safety oversight
- OSHA compliance
- Fire assignments
- Water damage assignments
- Trauma scene cleanup
- Air mover usage
- Innovative restoration methods
- Pack-out services
- Content cleaning
- Personal protective equipment
- Debris removal
- Quality assurance
- Large restoration projects
- Extraction equipment
- Smoke removal
- Item inspection
- Power tools operations
- Disaster recovery
- Inspection skills
- Cultural understanding
- Inventory control
- Record keeping
- Disaster response
Certification
- [Food Handlers Certificate] - [2023]
- PPE Safety Test Completion (2019-Current)
Languages
English
Full Professional
Spanish
Elementary
Timeline
Water Restoration Technician
Restoration 1
03.2025 - 07.2025
Dishwasher
McMenamins Road House
05.2024 - 07.2024
Prep Cook
McCormick & Schmick's Seafood & Steaks
03.2024 - 04.2024
Prep Cook
Shari's Café & Pies
09.2023 - 01.2024
Team Member
McDonald's Restaurant
07.2023 - 09.2023
General Laborer
(Gliss) General Labor & Industrial Staffing Solutions
08.2022 - 06.2023
General Warehouse Associate
Express Employment Professionals
06.2021 - 04.2022
Customer Service Representative
Securus Contact Systems
12.2016 - 04.2017
Customer Service Representative
Active TeleSource
04.2012 - 07.2013
High School Diploma -
Molalla High School
Online Course Training
- Bloodborne Pathogens Awareness 2.0
- Interacting with Customers/ Customer Interactions
- Team Skills/ Effective Team Communication
- Food Allergen Safety