Ashton Foster
Marietta,GA
Summary
Reliable Shift Leader with 12 years in the customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
10
10
years of professional experience
Work History
Shift Leader
Southern Lanes
Douglasville, GA
08.2021 - Current
- Supervised daily operations, ensuring smooth workflow and optimal staffing levels.
- Trained and mentored new team members, enhancing service quality and operational efficiency.
- Implemented process improvements, resulting in enhanced customer satisfaction and reduced wait times.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and minimize shortages.
- Resolved customer complaints promptly, fostering a positive experience and encouraging repeat business.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Monitored food preparation, production, and plating for quality control.
Sales Associate
Dough In The Box
Austell, GA
05.2018 - 05.2021
- Enhanced customer engagement through personalized service and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained and mentored junior staff on food handling procedures and customer service best practices.
- Supervised daily food preparation and service operations, ensuring compliance with health standards.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Collaborated with kitchen staff to plan and execute special events without hitches.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Portioned and wrapped food to place directly on plates for service to patrons.
Sandwich Artist
SUBWAY®Restaurants
Marietta, GA
07.2017 - 05.2018
- Maintained cleanliness of work area and equipment, adhering to food safety regulations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Increased repeat customer visits by providing friendly and engaging service.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Sales Associate
Russell Stover Chocolates
Sedalia, MO
05.2016 - 02.2017
- Managed inventory levels, ensuring stock availability and reducing waste.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction..
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
No Degree - Criminal Justice
AIU
Schaumburg, IL2021
High School Diploma -
South Cobb High School
Austell, GA05-2013
Skills
- Positive attitude
- Team leadership
- Creative problem solving
- POS system operation
- Written communication
- Reliability
- Shift leadership
- Multitasking
- Organizational skills
- Attention to detail
- Teamwork
- Food preparation
- Adaptability and flexibility
Timeline
Shift Leader
Southern Lanes
08.2021 - Current
Sales Associate
Dough In The Box
05.2018 - 05.2021
Sandwich Artist
SUBWAY®Restaurants
07.2017 - 05.2018
Sales Associate
Russell Stover Chocolates
05.2016 - 02.2017
No Degree - Criminal Justice
AIU
High School Diploma -
South Cobb High School