Ashton pabon

United Ground Express

Chicago, IL

08.2023 - 01.2025

Effectively answered passenger and visitor questions regarding baggage handling and flight schedules.
Greeted passengers and provided boarding instructions.
Assisted special needs passengers and accompanied minors seamlessly through the airport.
Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
Promoted positive behavior among fellow passengers by setting an example of courteousness and respectfulness towards others.
Assisted passengers with boarding and disembarking the plane in a safe manner.
Provided customer service to passengers by answering questions and addressing concerns.
Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
Recruited, trained and guided team members to offer every passenger top-notch service and support.
Improved passenger comfort with special items, food distribution and proactive actions.
Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Processed checked bags through scanners according to Transportation Security Administration regulations.
Handled passenger luggage and cargo in accordance with safety and privacy protocols.
Checked passengers' IDs and/or passports, along with flight information, in order to assess that they have the correct information for their flight.