Summary
Work History
Education
Skills
Languages
Timeline
Generic

MARLENE CANO

CYPRESS,TX

Summary

Proven track record in enhancing customer experience and safety, notably with Business Representation International Inc. , leveraging strong organizational skills. Demonstrated exceptional problem-solving and communication abilities, significantly improving service delivery and operational efficiency. Courteous Passenger Service Agent 3 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction. Knowledgeable airport services professional with 3+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.

Work History

Passenger Service Agent

Business Representation International Inc.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Assistant Administration

Global Datatel S.A.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Police Officer

Colombian National Police
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Education

System Programmer

Systems Institute Of Colombia
Bogota- Colombia

Skills

  • Passenger Assistance
  • Customer Service Management
  • Baggage handling
  • Strong Organization
  • Check-in procedures
  • Public Announcements
  • Travel documentation
  • Computer Terminal Operations
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Problem Resolution
  • Verbal Communication

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Passenger Service Agent

Business Representation International Inc.

Assistant Administration

Global Datatel S.A.

Police Officer

Colombian National Police

System Programmer

Systems Institute Of Colombia

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MARLENE CANO