Holly Roeser
Green Bay,WI
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Skilled in coordinating complex travel arrangements and handling ticketing for various transportation modes. Experience includes managing reservations, providing customer service, and resolving issues efficiently to ensure smooth travel experiences. Strong communication skills and adept at leveraging technology for booking and adjustments. Contributed to increased customer satisfaction through proactive problem-solving and attention to detail in previous roles.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
United Ground Express
Green Bay
07.2016 - Current
- Greeted passengers and assisted with their inquiries.
- Operated computerized system to handle ticketing and check-ins.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Greeted passengers and provided boarding instructions.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Checked in passengers, assigned seats, and issued boarding passes.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
Passenger Service Agent
Air Wisconsin Airlines Corporation
Green Bay , Wisconsin
08.2015 - 07.2016
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Provided clients with assistance in preparing required travel documents and forms.
- Processed reservations and issued travel and hotel vouchers.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Greeted passengers and provided boarding instructions.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
Education
Associate of Arts - Hotel, Resort And Restaurant Management
Northeast Wisconsin Technical College
Green Bay, WI06-2010
Associate of Arts - Travel Career
Southeastern Academy
Kissimmee, FL06-1984
Skills
- Check-in processes
- Boarding support
- Baggage handling
- Passenger ramp assistance
- Departures management
- Boarding gate procedures
- Check-in procedures
- Security screenings
- Pre-boarding checking
- Travel documentation
- Boarding assistance
- Public announcements
- Documentation verification
- Emergency procedures
- Baggage checks
- Passenger assistance
- Checking in passengers
- Passenger check-in
- FAA regulations
- Baggage handling abilities
- Ground operations
- Airline policies
Timeline
Passenger Service Agent
United Ground Express
07.2016 - Current
Passenger Service Agent
Air Wisconsin Airlines Corporation
08.2015 - 07.2016
Associate of Arts - Hotel, Resort And Restaurant Management
Northeast Wisconsin Technical College
Associate of Arts - Travel Career
Southeastern Academy