Galina Bird
Ridgewood,NY
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Air France-KLM
Queens, NY
03.2023 - Current
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Ensured all safety protocols were followed during the check-in process.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
Passenger Service Agent
Finnair
Queens, NY
07.2021 - 03.2023
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Ensured all safety protocols were followed during the check-in process.
Passenger Service Agent
Pacific Atlantic Handling Easter Airline
Queens, NY
07.2020 - 07.2021
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Ensured all safety protocols were followed during the check-in process.
Passenger Service Agent
Norwegian Airlines
Queens, NY
05.2019 - 03.2020
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Weighed luggage and collected fees for excess baggage.
- Ensured all safety protocols were followed during the check-in process.
Passenger Service Agent
Aviation Port Services
Queens, NY
06.2016 - 05.2019
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Demonstrated strong problem-solving skills when dealing with difficult situations involving customers or personnel.
Education
Bachelor of Science -
Institute of M.V.Frunze
Russian Federation05-1988
Skills
- Coordinating schedules
- Fares calculations
- Passenger ramp assistance
- Boarding support
- Ticketing
- Check-in processes
- Check-in procedures
- Documentation verification
- Passenger check-in
Languages
Russian
Professional
Timeline
Passenger Service Agent
Air France-KLM
03.2023 - Current
Passenger Service Agent
Finnair
07.2021 - 03.2023
Passenger Service Agent
Pacific Atlantic Handling Easter Airline
07.2020 - 07.2021
Passenger Service Agent
Norwegian Airlines
05.2019 - 03.2020
Passenger Service Agent
Aviation Port Services
06.2016 - 05.2019
Bachelor of Science -
Institute of M.V.Frunze
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