Daniela Vergara
Lakeland
Summary
Dynamic Passenger Service Agent with experience at Volaris Airlines, excelling in customer service and baggage handling. Proven ability to enhance operational efficiency and ensure timely departures. Skilled in reservations and documentation verification, delivering exceptional assistance to passengers, including those with special needs. Committed to fostering a positive travel experience.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
Frontier Airlines
10.2022 - 06.2025
Passenger Service Agent
Volaris Airlines
08.2016 - 12.2021
- Assisted passengers with check-in processes and flight information inquiries.
- Managed baggage handling procedures to ensure efficient loading and unloading.
- Provided exceptional customer service by addressing passenger concerns promptly.
- Coordinated boarding processes, ensuring timely departures and compliance with security protocols.
- Collaborated with team members to enhance operational efficiency during peak travel times.
- Utilized reservation systems to assist passengers in booking flights and managing itineraries.
Education
High School Diploma -
Jose Celestino Mutis
ColombiaSkills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Coordinating schedules
- Reservations
- Flight scheduling
- Documentation verification
- Customer service
- Microsoft office
- Payment processing
- Data entry
- Special needs assistance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Passenger Service Agent
Frontier Airlines
10.2022 - 06.2025
Passenger Service Agent
Volaris Airlines
08.2016 - 12.2021
High School Diploma -
Jose Celestino Mutis