PRICILLA CHANG
Downey,CA
Summary
Courteous Passenger Service Agent boasting [Number] years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and being courteous. Collaborative and friendly known to go extra mile to deliver customer satisfaction. Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction. Very hard-working individual with a motive to learn and to grow.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Airport Terminal Services Inc
Long Beach, CA
12.2021 - Current
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Working as an operations agent to maintain the aircraft weight and balance, oversee the flights and preparing the flight plans for the day.
Operations Coordinator
DHL Express
Los Angeles, CA
07.2021 - 11.2021
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Oversaw day-to-day operations of large teams across several sites.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Customer Service Associate
Amazon
Venice, CA
01.2021 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Assisting customers with their online orders.
Supervisor
United Postal Service, UPS
Los Angeles, CA
05.2020 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
Special Service Agent
ABM Industries
Los Angeles, CA
06.2018 - 03.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Baggage handling service.
- Providing assistance to person with disabilities.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Education
Associate of Arts - Arts
National University of Samoa
Western Samoa01.2015
High School Diploma -
Church College of Western Samoa
Western Samoa01.2014
Skills
- Boarding Gate Procedures
- Coordinating Schedules
- Baggage Handling
- Ramp Service
- Computer Skills
- Time Management
- Passenger Assistance
- Active Listening
- Microsoft Outlook
- Customer Service Standards
- Microsoft Office
- Microsoft Access
- Microsoft Excel
Timeline
Passenger Service Agent
Airport Terminal Services Inc
12.2021 - Current
Operations Coordinator
DHL Express
07.2021 - 11.2021
Customer Service Associate
Amazon
01.2021 - 06.2021
Supervisor
United Postal Service, UPS
05.2020 - 12.2020
Special Service Agent
ABM Industries
06.2018 - 03.2020
Associate of Arts - Arts
National University of Samoa
High School Diploma -
Church College of Western Samoa
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