Mariah Bishundat

Airfrance

04.2019 - 10.2024

Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Checked in luggage and confirmed all carry-on items met federal guidelines.
Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
Educated passengers on safety procedures and provided assistance to disabled passengers
Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Contributed to the achievement of on-time departure goals through efficient gate management processes.
Enhanced customer satisfaction by providing efficient check-in and boarding services.
Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
Tagged baggage and routed to appropriate location for loading and screening.
Provided exceptional customer service to passengers, addressing concerns and resolving issues.

Summary