Kahlea Eastman
South Ozone Park,NY
Summary
Driven Sales Associate with 8+ years of professional experience in Customer service, Communication, and Time management. Connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers.
Overview
14
14
years of professional experience
Work History
Sales Associate / Stylist
American Girl Place
01.2012 - Current
- Led and trained new staff, on sales techniques and store procedures to ensure consistent customer service and team performance
- Increased sales by promoting store campaigns, educating customers on special offers, and cultivating long-term client relationships
- Oversaw daily operations including inventory management, merchandising, and pricing, maintaining product availability and upholding brand presentation standards
- Resolved escalated customer complaints by implementing timely solutions, strengthening customer loyalty and satisfaction.
- Managed cash handling and POS operations, reconciling daily transactions and ensuring accuracy in all financial exchanges
- Monitored and communicated stock needs, coordinating check-in procedures and maintaining inventory levels to support smooth operations.
- Collaborated with store leadership to align team performance with business goals, supporting overall sales and customer experience initiatives.
Education
Associate in Applied Science (A.S.) -
Plaza College
Queens, NY06.2018
Skills
- Payment Processing
- Strategist Planning
- Client Account Management
- Microsoft Word, PowerPoint, Excel
- Quickbooks
- Problem Solving
- Team-Oriented
- POS System
- Retail experience
- Problem-solving
- Interpersonal skills
- Customer service
- Cash handling
- Verbal/written communication
Timeline
Sales Associate / Stylist
American Girl Place
01.2012 - Current
Associate in Applied Science (A.S.) -
Plaza College
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