Sakshi Sharma
Jersey City,New Jersey
Summary
Seeking a position with a growing company where I can apply my experience to increase the company’s reputation and profitability.
Strong relationship building techniques including: - cold calling, networking, leveraging strategic relationships. Outstanding Sales Management skills, consistently selected to train sales force in best practices and closing techniques.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate/Stylist
Tory Burch, Mills at Jersey Gardens
Elizabeth, NJ
04.2025 - Current
- Customer Service: Assisting customers, answering their questions, and ensuring a positive shopping experience.
- Operational Support: Handling shipments, organizing stock, and maintaining a clean and organized store environment.
- Administrative Tasks: Answering phones, processing transactions, and performing other administrative duties as needed.
- Teamwork: Collaborating with other team members to ensure the smooth operation of the store.
- Policy and Procedure Adherence: Understanding and adhering to all operational policies and procedures.
Sales Associate
Bath & Body Works
Woodbridge, NJ
04.2025 - Current
- Customer Service: Welcoming customers, assisting with product selections, and providing personalized recommendations.
- Sales: Engaging customers to build loyalty through product knowledge and personalized recommendations.
- Store Operations: Assisting with product replenishment, maintaining the store's visual presentation, and following company policies and procedures.
- Financial: Handling customer transactions accurately and efficiently.
- Teamwork: Supporting team members and working together to achieve sales goals.
Seasonal Cashier Assistant
Costco Wholesale
Edison, NJ
11.2024 - 01.2025
- Greeting customers and providing friendly service: Welcoming members to the checkout line with a positive attitude.
- Loading items onto the conveyor belt: Assisting customers in placing their merchandise onto the scanning area.
- Scanning items: Accurately scanning products using the register system.
- Bagging items: Efficiently packing items into bags according to customer preferences.
- Processing payments: Handling cash, credit cards, and other forms of payment accurately.
- Handling returns and exchanges: Processing customer returns and exchanges according to company policy.
- Maintaining checkout area cleanliness: Keeping the register area clean and organized, including restocking bags and receipt paper.
- Answering customer questions: Addressing customer inquiries regarding products, promotions, and store policies.
- Resolving customer issues: Addressing customer concerns in a timely and professional manner.
- Collaborating with team members: Working effectively with other cashiers and staff to maintain a smooth checkout flow.
- Adhering to company policies: Following all Costco guidelines regarding cash handling, security protocols, and customer service standards.
- Staying updated on product knowledge: Keeping informed about current promotions and product information to assist customers.
Cashier
Burlington
Garden City, NY
06.2024 - 10.2024
- Organize products by its categorized colors, brand and clothing type.
- Operating cash register, collected payments and provided accurate change.
- Deliver excellent customer service that addresses all the customer's needs through the check-out process quickly and easily.
- Process layaways, returns and exchanges.
- Perform other tasks as assigned by the manager from time to time.
- Recover sales floor, keep it tidy and organize.
- Assisted with purchases, locating items and signing up for rewards program.
- Observed company return policy when processing refunds, including inspections or damage.
Cashier/ Customer service
Patel brothers grocery store
Attleboro, MA
12.2022 - 06.2023
- Provides a positive customer experience with fair, friendly and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers purchases.
- Resolves customer issues and answers questions.
- Bags purchases if needed.
- Processes return transactions.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Enters price changes by referring to price sheets and special sale bulletins.
- Discounts purchases by redeeming coupons.
- Collects payments by accepting cash, check, or charge payments from customers and make change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number and operating credit cards authorization system.
- Balances cash drawers by counting cash at beginning and end of work shifts.
- Provide prices information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team’s efforts by accomplishing related results as needed.
Sales Associate
Envy U
Garden City, NY
06.2015 - 10.2015
- Managed sales for customer complete solution through effective selling techniques and expert product knowledge.
- Accumulated and applied the appropriate knowledge and expertise through continuous learning and self-development, enabling myself to provide an excellent customer shopping experience.
- Ability to multi-task and prioritize effectively.
- Recommended new products and upcoming events to customers.
- Ensured customer satisfaction at every stage of sale.
Sales Associate
U.S. Polo Association
Garden City, NY
06.2015 - 09.2015
- Able to maintain cash register.
- Wide sales and customer service experience.
- Excellent knowledge of product features.
- Outstanding goal-setting and planning skills.
- Exceptional understanding of customer needs.
- Strong abilities in effective listening.
- Maintain clean display and store appearance.
- Greet customers at the door and determined their individual needs.
- Ensure customer satisfaction at every stage of sale.
- Recommend new products and upcoming events to customers.
- Responded to all customer queries with accuracy and courtesy.
Assistant Recruiting Manager (Internship)
Gain America Inc
Hicksville, NY
01.2015 - 02.2015
- Manage recruiting email inbox, responding to & forwarding emails in recruitment mailbox in a timely manner.
- Communication: Dealing with queries from candidates and employees, line managers, and recruitment partners.
- Arranging interviews, booking interviews rooms and sending out confirmations.
- Assisting the recruitment team with all administration connected with organizing and running candidate assessment days.
- Recording relocation expenses, interview expenses and invoices on the relevant excel spreadsheets.
- Uploading job adverts onto external websites.
- When required, search CV database sites and social media channels for candidates and contact them regarding roles.
Credit Analyst
Tata Capital Housing Finance Ltd
Chandigarh, India
03.2012 - 03.2014
- Analyzed credit data and financial statements to determine the degree of risk involved in extending credit or lending home loans.
- Evaluated customers records and recommend payment plans based on earnings, savings data, payment history, and business activity.
- Completed loan applications, including credit analysis, summaries of loan requests, and submit to loan committees for approval.
- Excellent Communication, customer service, and problem-solving skills.
- Provided end to end solutions to the customer from login to approvals to disbursements and maintaining relationship till loan closure.
- Ability to multi-task and prioritize effectively.
Public Relations Manager
Conexus Solutions Pvt Ltd
Chandigarh, India
01.2011 - 06.2011
- Managed up to 20 employees for public relations department.
- Recruited and trained public relations specialists.
- Responded to information queries from media and the general public.
- Formulated policies and procedures related to public information programs.
- Planned, developed and implemented Public Relations Strategies.
- Prepared and supervised the production of publicity brochures, handouts, direct mail, promotional videos, photographs, film and multimedia programs.
- Maintained and updated information on the organization’s website.
- Managed budgets and campaigns.
Immigration Services Counselor
Five Star Educational Services
Chandigarh, India
07.2009 - 10.2010
- Advised and assisted in the preparation and filing of Immigration and Naturalization related applications and petitions.
- Maintained client case files in accordance with case file management systems.
- Maintained knowledge of current Immigration periodicals, website reviews, and case reviews with managing attorney.
- Developed and maintained program fees and document lists.
Education
Masters of Science - Information Technology
Punjab University
Chandigarh, India06.2009
Skills
- Expert in Microsoft Word
- Excel
- PowerPoint
- Certification in Business Analysis
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Product promotions
- Business development
- Persuasion techniques
- Written and oral communication skills
- B2B sales and customer service
- Upselling and cross selling
- Verbal and written communication
- Friendly and outgoing
LANGUAGES
Fluent in English, Hindi, Punjabi & Urdu
Certification
Business Analysis
Accomplishments
- Beauty Pageants
- Brand Ambassador for Marohh Jewelry 2020
- Ms. Fresh Face of the Year 2020
Timeline
Sales Associate/Stylist
Tory Burch, Mills at Jersey Gardens
04.2025 - Current
Sales Associate
Bath & Body Works
04.2025 - Current
Seasonal Cashier Assistant
Costco Wholesale
11.2024 - 01.2025
Cashier
Burlington
06.2024 - 10.2024
Cashier/ Customer service
Patel brothers grocery store
12.2022 - 06.2023
Sales Associate
Envy U
06.2015 - 10.2015
Sales Associate
U.S. Polo Association
06.2015 - 09.2015
Assistant Recruiting Manager (Internship)
Gain America Inc
01.2015 - 02.2015
Credit Analyst
Tata Capital Housing Finance Ltd
03.2012 - 03.2014
Public Relations Manager
Conexus Solutions Pvt Ltd
01.2011 - 06.2011
Immigration Services Counselor
Five Star Educational Services
07.2009 - 10.2010
Masters of Science - Information Technology
Punjab University