Melany Castro
Albertville
Summary
To obtain entry-level work as an assistant that will allow me to provided quality customer service; I would be delighted to put my strong communication and teamwork skills to good use in a position that will allow me to grow within the company.
Overview
11
11
years of professional experience
Work History
Associate Agent
Johnny Blackwell Agency
Albertville
06.2025 - 01.2026
- Managed client communications and ensured timely follow-ups on policy inquiries.
- Processed insurance applications and maintained accurate client records in agency systems.
- Assisted agents in preparing policy documents and conducting client meetings.
- Processed insurance applications and policy renewals efficiently.
- Reviewed claims for accuracy and compliance with company policies.
- Assisted clients in understanding coverage options and policy details.
- Managed client communications through phone, email, and in-person meetings.
- Collaborated with underwriters to assess risk and determine policy terms.
- Maintained detailed records of client interactions and policy changes.
- Trained new associates on best practices in customer service and claims processing.
- Filed and submitted insurance claims.
- Double-checked and reviewed documentation for denied and accepted insurance claims.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Maintained accurate records of customer information, policies, and payments.
- Managed daily office operations and maintained a professional work environment.
- Oversaw office supply inventory and ordered materials as needed.
Insurance Sales Specialist
Williamson and Holt Agency Alfa Insurance
Albertville
12.2024 - 06.2025
- Developed comprehensive insurance plans tailored to client needs, enhancing customer satisfaction and retention rates.
- Collaborated with underwriting teams to ensure accurate policy issuance, expediting processing times and improving efficiency.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Assisted clients in understanding insurance policies and coverage options.
- Managed client accounts, ensuring accurate documentation and timely updates.
- Educated clients on claims processes and provided ongoing support.
- Developed strong relationships with clients to foster trust and loyalty.
- Responded to customer inquiries and problems to promote great service.
- Educated clients about coverage options and recommended suitable plans.
Agent Assistant
Johnny Blackwell Agency
Albertville
10.2021 - 12.2024
- Coordinated client communications and schedules, enhancing service delivery and fostering strong client relationships.
- Managed documentation and filing systems, ensuring accurate records and compliance with agency standards.
- Assisted in the preparation of insurance applications, facilitating efficient processing and improved client satisfaction.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Maintained an organized filing system of paper documents and electronic files.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Answered phone calls and directed them to appropriate personnel.
Assistant
P&C Multicraft
08.2019 - 06.2021
- Make calls to schedule employees, payroll, travel to job sites out of town.
- Send out invoices and receive payments.
- Enter data into databases.
- Call to make reservations for employees that traveled out of town.
- Do monthly inventory.
Receptionist
OK Foods
Albertville
08.2017 - 08.2019
- Greet people, answer the phone, check the mail, order office supplies.
- Match invoices to receivers check stubs.
- Have worked in the back with human Resources such as filing.
- Put in vacation.
- Enter new employees to AOD (attendance on demand).
- Help with applications, scan ID's and Socials for new hires and translate.
Cashier
EL Camino Real
Guntersville
06.2016 - 04.2017
- Greeted People, Took money, made tickets for to go orders.
- Checked to see if cash any missing, sign for orders that came in for the Restaurant.
- Helped with customer issues.
- Checked for IDs for beverages and key holders open and locked up every day.
- Sometimes it would get busy I would have to go in and serve tables.
Waitress/Cashier/Cook
LA Poblana
Albertville
09.2014 - 10.2015
- Server: took orders, handed plates, and clean.
- Cashier: Charge.
- Cook: had to sometimes go to the back in the kitchen and prepare plates for orders and make the sides that go with the order.
Waitress
El Camino real
Albertville
06.2015 - 08.2015
- Took orders and cleaned my section.
Education
Standard Business Diploma -
Douglas High School
AlSkills
- Great communication and customer support skills
- Bilingual (Spanish and English)
- Expert in Microsoft Word
- Expert in Excel
- Expert in PowerPoint
- Expert in Outlook
- Team Player
- Client communication
- Policy processing
- Document management
- Customer relationship management
- Team collaboration
- Office management
Timeline
Associate Agent
Johnny Blackwell Agency
06.2025 - 01.2026
Insurance Sales Specialist
Williamson and Holt Agency Alfa Insurance
12.2024 - 06.2025
Agent Assistant
Johnny Blackwell Agency
10.2021 - 12.2024
Assistant
P&C Multicraft
08.2019 - 06.2021
Receptionist
OK Foods
08.2017 - 08.2019
Cashier
EL Camino Real
06.2016 - 04.2017
Waitress
El Camino real
06.2015 - 08.2015
Waitress/Cashier/Cook
LA Poblana
09.2014 - 10.2015
Standard Business Diploma -
Douglas High School