Ashton Pardon
Systems Administrator
Christiana,TN
Summary
Driven Systems Administrator with 9 years of experience in software implementation and maintenance. Comprehensive background with the entire Office 365, SharePoint and Azure suite, to include, migration and management. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Senior Systems and Service Desk Administrator
Fidelitone, Inc
Goodlettsville, TN
12.2020 - Current
- Proficient experience with company wide deployment and use of several remote tools. (Desktop Central, Go To Assist, Dameware)
- Managed and did troubleshooting for work flows existing in Power Automate running through SharePoint. Examples include: Company invoicing, expense reports, employee accident reports.
- Creation and updating of company image. Captured and deployed image making use of multiple WDS servers.
- Approve and deploy patches via our Patch Management software. (Desktop Central)
- Expertly provide Office 365 & SharePoint Administration. Including: Company wide migration, Azure implementation, Creating and upholding security and data retention standards. Site creation and management. Migrating in place systems and libraries to SharePoint.)
- Adept Windows Server Administration (Domain controller management, DNS servers, replication servers, print servers, backup servers, remote desktop servers, and various application servers, windows deployment server.)
- Preformed Firewall management to enforce security, VPN standards and deployment, site to site routing.
- Worked within our internal DNS servers to manage machines and servers.
- Proficiently used PowerShell Scripting to automate tasks, push changes, and pull reports.
- Created and edited company wide Group Policy to push software, set security and software standards, and automate tasks.
- Utilized Active Directory to manage users, groups and machines.
- Created SOPs when I found solutions to any issues, or to provide instructions for new processes set in place.
- General Application/Software Support.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Systems and Service Desk Administrator
Fidelitone, Inc
Goodlettsville, TN
06.2020 - 11.2020
- Proficient experience with company wide deployment and use of several remote tools. (Desktop Central, Go To Assist, Dameware)
- Managed and did troubleshooting for work flows existing in Power Automate running through SharePoint. Examples include: Company invoicing, expense reports, employee accident reports.
- Creation and updating of company image. Captured and deployed image making use of multiple WDS servers.
- Approve and deploy patches via our Patch Management software. (Desktop Central)
- Expertly provide Office 365 & SharePoint Administration. Including: Company wide migration, Azure implementation, Creating and upholding security and data retention standards. Site creation and management. Migrating in place systems and libraries to SharePoint.)
- Adept Windows Server Administration (Domain controller management, DNS servers, replication servers, print servers, backup servers, remote desktop servers, and various application servers, windows deployment server.)
- Preformed Firewall management to enforce security, VPN standards and deployment, site to site routing.
- Worked within our internal DNS servers to manage machines and servers.
- Proficiently used PowerShell Scripting to automate tasks, push changes, and pull reports.
- Created and edited company wide Group Policy to push software, set security and software standards, and automate tasks.
- Utilized Active Directory to manage users, groups and machines.
- Created SOPs when I found solutions to any issues, or to provide instructions for new processes set in place.
- General Application/Software Support.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
IT Support Specialist
Remar, Inc. (Acquired By Fidelitone 2019)
Lebanon, TN
02.2014 - 06.2020
- Office 365 & Azure Hybrid Deployment & Migration.
- Office 365, Azure & SharePoint Administration.
- Windows Server Administration.
- Firewall & Network Management.
- DNS Management.
- General Application/Software Support.
- Utilize Active Directory to Manage User Accounts/Security Groups/ Machines.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Managed backup and recovery of valuable data assets to safeguard availability and comply with applicable regulations.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Desktop Support
Dell
Nashville, TN
10.2012 - 02.2014
- Handled Level 2 Calls and Escalations.
- Outlook Subject Matter Expert.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Identified scope of problem and provided operational and technical assistance to remedy
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Education
BS - Computer Information Systems
Devry University
10.2010 - 10.2012
Skills
Verbal and Written Communication
Attention to Detail
Problem Solving
Office 365 & SharePoint Administration
Network Security
Team Collaboration
SOP Writing
Spam Elimination and Prevention
IP Addressing and Subnetting
DNS Lookup
Script Writing
Network Firewall Management
Virtual Machine Operation
Firewall Management
VMware
Cloud Management
Permissions and Access Control
Virus Protection
Software Management
Timeline
Senior Systems and Service Desk Administrator
Fidelitone, Inc
12.2020 - Current
Systems and Service Desk Administrator
Fidelitone, Inc
06.2020 - 11.2020
IT Support Specialist
Remar, Inc. (Acquired By Fidelitone 2019)
02.2014 - 06.2020
Desktop Support
Dell
10.2012 - 02.2014
BS - Computer Information Systems
Devry University
10.2010 - 10.2012