Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ashton Pardon

Ashton Pardon

Systems Administrator
Christiana,TN

Summary

Driven Systems Administrator with 9 years of experience in software implementation and maintenance. Comprehensive background with the entire Office 365, SharePoint and Azure suite, to include, migration and management. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

2
2
years of post-secondary education
9
9
years of professional experience

Work History

Senior Systems and Service Desk Administrator

Fidelitone, Inc
Goodlettsville, TN
12.2020 - Current
  • Proficient experience with company wide deployment and use of several remote tools. (Desktop Central, Go To Assist, Dameware)
  • Managed and did troubleshooting for work flows existing in Power Automate running through SharePoint. Examples include: Company invoicing, expense reports, employee accident reports.
  • Creation and updating of company image. Captured and deployed image making use of multiple WDS servers.
  • Approve and deploy patches via our Patch Management software. (Desktop Central)
  • Expertly provide Office 365 & SharePoint Administration. Including: Company wide migration, Azure implementation, Creating and upholding security and data retention standards. Site creation and management. Migrating in place systems and libraries to SharePoint.)
  • Adept Windows Server Administration (Domain controller management, DNS servers, replication servers, print servers, backup servers, remote desktop servers, and various application servers, windows deployment server.)
  • Preformed Firewall management to enforce security, VPN standards and deployment, site to site routing.
  • Worked within our internal DNS servers to manage machines and servers.
  • Proficiently used PowerShell Scripting to automate tasks, push changes, and pull reports.
  • Created and edited company wide Group Policy to push software, set security and software standards, and automate tasks.
  • Utilized Active Directory to manage users, groups and machines.
  • Created SOPs when I found solutions to any issues, or to provide instructions for new processes set in place.
  • General Application/Software Support.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions

Systems and Service Desk Administrator

Fidelitone, Inc
Goodlettsville, TN
06.2020 - 11.2020
  • Proficient experience with company wide deployment and use of several remote tools. (Desktop Central, Go To Assist, Dameware)
  • Managed and did troubleshooting for work flows existing in Power Automate running through SharePoint. Examples include: Company invoicing, expense reports, employee accident reports.
  • Creation and updating of company image. Captured and deployed image making use of multiple WDS servers.
  • Approve and deploy patches via our Patch Management software. (Desktop Central)
  • Expertly provide Office 365 & SharePoint Administration. Including: Company wide migration, Azure implementation, Creating and upholding security and data retention standards. Site creation and management. Migrating in place systems and libraries to SharePoint.)
  • Adept Windows Server Administration (Domain controller management, DNS servers, replication servers, print servers, backup servers, remote desktop servers, and various application servers, windows deployment server.)
  • Preformed Firewall management to enforce security, VPN standards and deployment, site to site routing.
  • Worked within our internal DNS servers to manage machines and servers.
  • Proficiently used PowerShell Scripting to automate tasks, push changes, and pull reports.
  • Created and edited company wide Group Policy to push software, set security and software standards, and automate tasks.
  • Utilized Active Directory to manage users, groups and machines.
  • Created SOPs when I found solutions to any issues, or to provide instructions for new processes set in place.
  • General Application/Software Support.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions

IT Support Specialist

Remar, Inc. (Acquired By Fidelitone 2019)
Lebanon, TN
02.2014 - 06.2020
  • Office 365 & Azure Hybrid Deployment & Migration.
  • Office 365, Azure & SharePoint Administration.
  • Windows Server Administration.
  • Firewall & Network Management.
  • DNS Management.
  • General Application/Software Support.
  • Utilize Active Directory to Manage User Accounts/Security Groups/ Machines.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Managed backup and recovery of valuable data assets to safeguard availability and comply with applicable regulations.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Desktop Support

Dell
Nashville, TN
10.2012 - 02.2014
  • Handled Level 2 Calls and Escalations.
  • Outlook Subject Matter Expert.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Identified scope of problem and provided operational and technical assistance to remedy
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks

Education

BS - Computer Information Systems

Devry University
10.2010 - 10.2012

Skills

    Verbal and Written Communication

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Timeline

Senior Systems and Service Desk Administrator

Fidelitone, Inc
12.2020 - Current

Systems and Service Desk Administrator

Fidelitone, Inc
06.2020 - 11.2020

IT Support Specialist

Remar, Inc. (Acquired By Fidelitone 2019)
02.2014 - 06.2020

Desktop Support

Dell
10.2012 - 02.2014

BS - Computer Information Systems

Devry University
10.2010 - 10.2012

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Ashton PardonSystems Administrator