Ashton Pardon
Systems Administrator
Manchester,TN
Summary
I am a technically proficient IT Manager with over 12 years of experience in various forms of systems administration, cloud administration and team leadership. Comprehensive background with the entire Office 365, SharePoint and Azure/Entra suite, to include, migration and management. Heavily experienced in Endpoint Architecture with Intune and other deployment tools. I excel at troubleshooting, communication, collaboration and leadership.
Overview
12
12
years of professional experience
Work History
Enterprise Support Manager
Cecelia Health
01.2024 - Current
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Coached employees through day-to-day work and complex problems.
- Fully responsible of all support functions. From day-to-day issues to larger scale projects and insuring my team was trained with all pertinent knowledge.
- Worked closely with CISO to manage all Compliance related alerts and policies in Defender for Cloud App security.
- Deployed and integrated 24x7 alert and security monitoring for all endpoints and applications in the org. (Artic Wolf)
- Managed all Boards and Platforms in Azure DevOps environment.
- Designed, created, and implemented an automated ticketing system utilizing Microsoft stack applications. (Azure DevOps, Power Automate, Microsoft Forms, SharePoint)
- Automated employee onboarding process. Reducing time across the board from Manager to HR to IT communications.
- Designed and implemented automated technical onboarding to infinitely scale with business growth.
- Built and managed onboarding pipelines that facilitated company growth exceeding 400% over 18 months.
- Created and managed various SharePoint environments, catering to whatever the presented use-case was.
- Maintained and created security and conditional access policies in Azure.
- Managed users and systems with Azure AD.
- Endpoint architecture and design utilizing Intune
- Implemented automated documentation and workflow for employee offboarding.
- Handled all Asset management and procurement.
- Work closely with Finance and HR teams to keep with budget goals for hyper scaling growth.
- Developed SOP's and workflows to automate or relieve most commonly faced issues.
- Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Patched software and installed new versions to eliminate security problems and protect data.
- Migrated patch solutions for Azure/Entra managed VMs
- Managed various forms of MFA (Microsoft, DUO, DUO Endpoint)
- Administered Azure and Office 365 environments.
- Performed in-depth RCA Analysis to cut user impediments by 50%.
- Worked with various team leads and managers to improve user training to keep ticket ingestion down amid growing user base.
- Collaborated with production support and other engineering teams to streamline various processes.
Lead Support Engineer
Cecelia Health
08.2022 - 12.2023
Desktop Engineer
Cecelia Health
09.2021 - 08.2022
Senior Systems and Service Desk Administrator
Fidelitone, Inc
12.2020 - 09.2021
- Proficient experience with company wide deployment and use of several remote tools. (Desktop Central, Go To Assist, Dameware)
- Managed and did troubleshooting for work flows existing in Power Automate running through SharePoint. Examples include: Company invoicing, expense reports, employee accident reports.
- Creation and updating of company image. Captured and deployed image making use of multiple WDS servers.
- Approve and deploy patches via our Patch Management software. (Desktop Central)
- Expertly provide Office 365 & SharePoint Administration. Including: Company wide migration, Azure implementation, Creating and upholding security and data retention standards. Site creation and management. Migrating in place systems and libraries to SharePoint.)
- Adept Windows Server Administration (Domain controller management, DNS servers, replication servers, print servers, backup servers, remote desktop servers, and various application servers, windows deployment server.)
- Preformed Firewall management to enforce security, VPN standards and deployment, site to site routing.
- Worked within our internal DNS servers to manage machines and servers.
- Proficiently used PowerShell Scripting to automate tasks, push changes, and pull reports.
- Created and edited company wide Group Policy to push software, set security and software standards, and automate tasks.
- Utilized Active Directory to manage users, groups and machines.
- Created SOPs when I found solutions to any issues, or to provide instructions for new processes set in place.
- General Application/Software Support.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Systems and Service Desk Administrator
Fidelitone, Inc.
06.2020 - 11.2020
IT Support Specialist
Remar, Inc. (Acquired By Fidelitone 2019)
02.2014 - 06.2020
- Office 365 & Azure Hybrid Deployment & Migration.
- Office 365, Azure & SharePoint Administration.
- Windows Server Administration.
- Firewall & Network Management.
- DNS Management.
- General Application/Software Support.
- Utilize Active Directory to Manage User Accounts/Security Groups/ Machines.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Managed backup and recovery of valuable data assets to safeguard availability and comply with applicable regulations.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Desktop Support
Dell
10.2012 - 02.2014
- Handled Level 2 Calls and Escalations.
- Outlook Subject Matter Expert.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Identified scope of problem and provided operational and technical assistance to remedy
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Education
BS - Computer Information Systems
Devry University
Nashville, TNSkills
- HR & Finance Collaboration
- Endpoint Architecture
- Vendor Management
- Onboarding & Support Automation
- Information Security
- HITRUST Certifications
- Defender & Cloud App Security
- HIPPA Compliance and DLP
- Team Leader
- Cross-team Collaborator and Leader
- AzureAD/Entra Administration
- O365 & SharePoint Administration
- Firewall & Infrastructure Management
- SOP and Technical Document Writing
- User and Org-wide training
- EDR/MDR Management & Deployment
- Advanced Technical Troubleshooting
Timeline
Enterprise Support Manager
Cecelia Health
01.2024 - Current
Lead Support Engineer
Cecelia Health
08.2022 - 12.2023
Desktop Engineer
Cecelia Health
09.2021 - 08.2022
Senior Systems and Service Desk Administrator
Fidelitone, Inc
12.2020 - 09.2021
Systems and Service Desk Administrator
Fidelitone, Inc.
06.2020 - 11.2020
IT Support Specialist
Remar, Inc. (Acquired By Fidelitone 2019)
02.2014 - 06.2020
Desktop Support
Dell
10.2012 - 02.2014
BS - Computer Information Systems
Devry University
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