Ashton Pitzele
Mission Viejo,CA
Summary
Dynamic and results-driven leader with a proven track record of achieving goals through exceptional guest experiences, team empowerment, and strategic growth. Expertise in fostering effective, solution-oriented collaboration and enhancing interpersonal communication within teams. Over four years of delivering first-class customer service both in-person and over the phone, consistently exceeding expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager - Customer Experience
Amazon Fresh
Mission Viejo & Fontana, CA
08.2025 - Current
- Effectively managed and adapted to two teams of 150 associates each
- Performed regular duties overseeing all store zones as Manager on Duty
- Embodied Amazon’s leadership principles of Dive Deep and Deliver Results to promote KPI health and exceed standards.
- Accelerated team development through coordinating training and accountability for team members of all departments
- Supported numerous career transitions and promoted growth during a time of difficulty for our staff
Assistant Manager - Luxury Sales
TUMI
Torrance, CA
11.2022 - 08.2025
- Generated $1,000,000+ & 1,500+ units over two years.
- Mastered clienteling and appointment setting with platform Tulip to increase client retention by 27%
- Encouraged consistent excellence through dedication towards client satisfaction and KPI management.
- Optimized merchandising strategies to elevate performance metrics across core and challenging product lines
- Managed customer service inquiries, repairs, and complaints in a timely manner
- Facilitated team growth through training team members, developing first-class brand representatives
Key Supervisor - Luxury Sales
Signet Jewelers (Banter)
Torrance, CA
11.2021 - 11.2022
- Performed ear piercings using a sterile pressurized tool in accordance with health regulations and educated customers on proper after care
- Achieved professional knowledge of the jewelry and piercing industry
- Executed district’s highest standard in visual excellence
- Managed associates including coaching staff on visual and operational standards.
Education
High school diploma -
Redondo Union High School
Redondo Beach, CASkills
- Customer service
- Retail operations management
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Employee performance evaluation
Certification
- CPR & AED Certified September 2025
- Food Manager’s Certified September 2025
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Assistant Manager - Customer Experience
Amazon Fresh
08.2025 - Current
Assistant Manager - Luxury Sales
TUMI
11.2022 - 08.2025
Key Supervisor - Luxury Sales
Signet Jewelers (Banter)
11.2021 - 11.2022
High school diploma -
Redondo Union High School