Open To Work
Linsey De La Fe
High Point,NC
Work Preference
Summary
Dynamic professional with a strong background in insurance claims and customer service, dedicated to improving team dynamics and client satisfaction. Proven success in training new hires, leading to enhanced performance and streamlined operations, while managing key store functions in an assistant management capacity.
Overview
24
24
years of professional experience
Work History
Customer Experience Coordinator/Key carrier (Assistant Manager trainee)
Marshall’s
Greensboro, USA
08.2024 - Current
- Engaged customers to foster a positive shopping experience.
- Trained new-hire cashiers and coached for performance improvement.
- Ensured smooth store operations by opening and closing store in management's absence.
- Balancing the tilts of registers and counting deposits
- Receiving and sending pallets from distribution center
Lawsuit Claims Agent II
McGriff Insurance
Greensboro, USA
08.2011 - 04.2024
- Assisted insureds, claimants, and agents in filing claims for auto, property, liability, and worker's compensation, facilitating smoother claims experience.
- Reviewed lawsuits and legal documents to identify policies requiring notification of claims, ensuring compliance and timely processing.
- Conducted hands-on training for new employees and developed a comprehensive training manual, enhancing onboarding effectiveness.
Auto Claims Adjuster
Chubb and Sons Insurance Company
Chesapeake, USA
09.2008 - 06.2011
- Investigated accident scene to gather evidence, ensuring comprehensive understanding of incident details.
- Coordinated statements from all parties involved and collected photographic evidence of vehicles and accident sites.
- Ability to determine liability based on the facts discovered throughout the investigation.
- Negotiated damage costs and liability, advocating for fair settlement outcomes for claimants.
- Collaborated with other adjusters on case management.
- Fully Licensed in Connecticut, Delaware, Florida, Georgia, Kentucky, Louisiana, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, and Vermont.
Claims Assistant
Chubb and Sons Insurance Company
Chesapeake, USA
11.2005 - 08.2008
- Processed insurance claims using company software and databases.
- Worked with adjusters to collect essential claim information, enhancing accuracy and completeness.
- Collaborated with departments to streamline claims processing, reducing delays and improving turnaround time.
- Maintained organized records of claim transactions and communications.
- Drafted letters from adjuster requests and generated reports post-filing to verify claim authenticity and prevent duplicates.
Total Loss Claim Assistant (Intern)
Chubb and Sons Insurance Company
Chesapeake, USA
08.2002 - 07.2003
- Reviewed and verified documentation for insurance claims to ensure accuracy and compliance.
- Coordinated with adjusters to streamline claims resolution process.
- Maintained accurate claims records in internal management systems to support efficient tracking and reporting.
- Researched documents (bills, receipts, appraisals, etc.) to assign to correct claim.
Education
Master’s in business administration - Finance
Grand Canyon University
Phoenix, AZBachelor of Arts - Liberal Arts, Management Program with a concentration in Third World development
Virginia Wesleyan University
Virginia Beach, VAAssociate’s Degree - Business Administration
Tidewater Community College
Norfolk, VASkills
- Customer service orientation
- Customer Service
- Customer negotiation
- Training new hires
- Effective communication
- Attention to detail
- Problem Solving
- Conflict resolution
- Investigating liability
- Analyzing documents
- Analyzing Coverage
- Leadership
Affiliations
CISR (Certified Insurance Service Representative), Member
Timeline
Customer Experience Coordinator/Key carrier (Assistant Manager trainee)
Marshall’s
08.2024 - Current
Lawsuit Claims Agent II
McGriff Insurance
08.2011 - 04.2024
Auto Claims Adjuster
Chubb and Sons Insurance Company
09.2008 - 06.2011
Claims Assistant
Chubb and Sons Insurance Company
11.2005 - 08.2008
Total Loss Claim Assistant (Intern)
Chubb and Sons Insurance Company
08.2002 - 07.2003
Master’s in business administration - Finance
Grand Canyon University
Bachelor of Arts - Liberal Arts, Management Program with a concentration in Third World development
Virginia Wesleyan University
Associate’s Degree - Business Administration
Tidewater Community College