Juan Salazar
Decatur,GA
Summary
Driven Customer Service and Shipping Manager with a focus on enhancing customer satisfaction and reducing transportation costs through effective negotiation and logistics analysis. Excelled in team collaboration and critical thinking, ensuring timely and accurate order fulfillment. Detail-oriented and driven shipping professional offering exceptional leadership, planning and training abilities. Manages documentation, updates computer records and processes payments. Positive and motivational with proactive and resourceful approach to challenges.
Overview
31
31
years of professional experience
Work History
Customer Service and Shipping Manager
Scentura Creations
06.1984 - 05.2015
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Determined most cost-effective procedures and routes for shipments.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
- Reduced order errors with thorough quality control checks before dispatching shipments.
Education
High School Diploma -
Forrest Hills Christian School
Atlanta, GA06.1984
Skills
- Verbal and written communication
- Warehouse Operations
- Transportation Planning
- Invoicing understanding
- General Ledger
- Shipping Documentation
- International shipping
- Shipping coordination
- Documentation Management
- Procedure optimization
- Order Fulfillment
- Customer Service
- Critical Thinking
- Team Collaboration
- Logistics Analysis
Expert level Spanish
Experienced professional proficient in training peers and staff in phone etiquette in English and Spanish to further enhance client relationships.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service and Shipping Manager
Scentura Creations
06.1984 - 05.2015
High School Diploma -
Forrest Hills Christian School