Linda Martin
Ft. Pierce,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in Prosthetist, medical and retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Focused Receptionist with 25 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
22
22
years of professional experience
Work History
Customer Service Shipping Manager
Fillauer TRS
Boulder, CO
06.2014 - 12.2023
- Answered the phone and processed orders from Prosthetist and clinics.
- Secularly packed and shipped ordes out and invoiced customers
- Prepared domestic and foreign shipments in line with regulations established by shipping companies international customs.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Assist in the manufacturing and administration duties when required.
- Collaborated with logistics partners in other countries to coordinate international shipments efficiently.
- Identified opportunities for improvement within the current operations process flow.
- Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Provided detailed reports on delivery status to management teams.
- Reviewed and coordinated with customers to ensure timely deliveries of goods.
- Researched new shipping methods to reduce costs while maintaining quality standards.
- Handled customer complaints related to shipping issues promptly and professionally.
- Tracked shipments and promptly addressed delivery discrepancies and delays.
Lead Receptionist/Patient Referral Coordinator
Rocky Mtn Family practice
Longmont, CO
12.2001 - 06.2014
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Recognized by management for providing exceptional customer service.
- Performed data entry tasks into various computer programs accurately and efficiently.
- Scheduled and confirmed appointments.
- Scheduled and preauthorized procedure and tests for Patients.
- Processed payments and updated accounts to reflect balance changes.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
High School Diploma -
Skyline High School
Longmont, CO05.1986
Skills
- Strong knowledge of Customer Service skills
- Attention to detail and accuracy
- Ability to collaborate effectively with team members
- Shipment Processing
- Invoicing Understanding
- Invoice Verification
- Complaint Management
- Verbal and Written Communication
- Data Entry
- Scheduling
- File Management
- Clerical Support
- Administrative Support
- Positive and Professional
- Organization Skills
- Multitasking and Prioritization
Activities
- Golf
- Reading
- Gardening
- Enjoying the beach
References
References upon request
Affiliations
- Love to Golf
- Gardening
- Spending time at the Ocean
- Reading
References
References available upon request.
Timeline
Customer Service Shipping Manager
Fillauer TRS
06.2014 - 12.2023
Lead Receptionist/Patient Referral Coordinator
Rocky Mtn Family practice
12.2001 - 06.2014
High School Diploma -
Skyline High School
Similar Profiles
Thelma DyerThelma Dyer
Returns Processor at FillauerReturns Processor at Fillauer
Sue DeYoungSue DeYoung
Financial Controller at Fillauer North CarolinaFinancial Controller at Fillauer North Carolina
Armin MulahmetovicArmin Mulahmetovic
Driver at TRS Heating and CoolingDriver at TRS Heating and Cooling
Alvino Banuelos JrAlvino Banuelos Jr
Operator at Go-tilt ConstructionOperator at Go-tilt Construction
Timarah MitzTimarah Mitz
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance