Summary
Overview
Work History
Education
Skills
Weight Lifting, Sports, Watersport, Golfing, Running, fishing, and Investing
Timeline
Generic

Ashton Shammami

Keego Harbor,Michigan

Summary

I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. My ability to take on added responsibilities to meet team goals is always available.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

UPS
06.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Guest Service Represetaitive/ Clerical

Comfort Inn Hotel
05.2022 - 09.2022
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Welcomed guests on arrival, displaying professional and friendly approach.

Education

St. Mary’s Prep
Orchard Lake, MI
05.2024

Skills

  • Shipping procedures understanding
  • Online Researching
  • Familiar with POS Systems
  • Printers and Copiers
  • Customer Service

Weight Lifting, Sports, Watersport, Golfing, Running, fishing, and Investing

I go to the gym daily. I play basketball every week with friends in leagues. I jetski, tube, and swim during the summer season, along with some fishing. I also invest the the stock market while increasing my financial knowledge.  

Timeline

Customer Service Representative

UPS
06.2023 - Current

Guest Service Represetaitive/ Clerical

Comfort Inn Hotel
05.2022 - 09.2022

St. Mary’s Prep

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Ashton Shammami