Ashton Shepherd
Hillsboro,OH
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving ecustomer positive experiences to drive loyalty and repeat business. Trained in many areas and flexible with changing business needs. Trustworthy and dedicated with years of experience 10 plus serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
10
10
years of professional experience
Work History
Cleaning Manager
Ashton's Cleaning Services
Hillsboro Ohio
03.2023 - Current
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
Customer Service Representative
Suburban Propane
Hillsboro, OH
06.2022 - 02.2023
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Account Manager
Cast Away Lakes
4098 E Danville Rd Hillsboro Ohio 45133
05.2014 - 07.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Cosmetology
Regency Beauty Institute - Willoughby
Willoughby, OH06.2015
High School Diploma -
Wilmington High School
Wilmington, OH06.2010
Skills
- Workload prioritization
- Chemical Handling
- Health and Safety Knowledge
- Supply Ordering
- Customer service-focused
- Staff Training and Development
- Task assignment
- Customer Relationship Management
- Invoice Processing
Timeline
Cleaning Manager
Ashton's Cleaning Services
03.2023 - Current
Customer Service Representative
Suburban Propane
06.2022 - 02.2023
Account Manager
Cast Away Lakes
05.2014 - 07.2020
Cosmetology
Regency Beauty Institute - Willoughby
High School Diploma -
Wilmington High School