Hi, I’m
Ashton Sutton
Chicago,IL
Judge a man by his questions rather than his answers.
Voltaire
Summary
Personable and dedicated account manager with over five years of extensive experience in the tech industry and marketing sales. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients and managing over 80 different accounts. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
12
years of professional experience
Work History
TruStageChicago, IL
Sales Account Manager
01.2021 - 10.2023
Job overview
- Managed accounts to ensure customer satisfaction and account retention. Responsible for managing 80+ accounts.
- Analyzed sales data to develop plans to increase efficiency and effectiveness of the sales team.
- Metric's focused
- Provided training support for new team members on best practices in sales processes and techniques.
- Recognized for increasing company revenue by 10% upon the first 6 months of employment.
- Employee of the month title
Uber TechnologiesChicago, IL
Expert/Customer Support Specialist
12.2019 - 12.2020
Job overview
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Utilized Salesforce, Excel, Jira and other internalized software with proficiency.
- Assisted with Uber app and Uber Driver app navigation and optimization.
- Escalate any unusual activity / transaction activity changes to compliance and the business
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Metrics based quantitative performance
- Data Analytics using Bold BI
- Outbound & inbound phone calls using BLISS.
- Consulted with customers regarding Uber needs, addressing software concerns with ComOps teams.
Whole Foods Fresh MarketChicago, IL
Customer Service Floor Supervisor
07.2013 - 12.2019
Job overview
- Employee of The Month
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Planned morning meetings for 17-24 team members on daily basis
- Monthly Inventory Control using WMS
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Team scheduling using Excel
- Organized bi-annual fund raising for Whole Kids and Whole Planet.
- NCR POS software systems
- Cross-trained staff members, resulting in 15% increase in customer satisfaction ratings.
- Addressed customer inquiries to increase customer satisfaction ratings.
Mariano’s Fresh MarketChicago, IL
Deli Clerk, Cheese Shop, Catering Assistant
09.2011 - 07.2013
Job overview
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
Education
Columbia College Chicago
Bachelors of Arts from Marketing and Communication, Advertising and product selling
2015
Skills
- Provided excellent customer service with interpersonal and problem solving skills
- Inventory rotation
- Interactive Marketing Strategies and Concept
- Data entry and analytics
- Scheduling
- Microsoft Office & Google Suite
- Enterprise payment processing
- Invoice creation through excel and quickbooks
- Organizational and project management skills
- Call center experience
- Passion and aptitude for working in fast- paced environments
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Account Manager
TruStage
01.2021 - 10.2023
Expert/Customer Support Specialist
Uber Technologies
12.2019 - 12.2020
Customer Service Floor Supervisor
Whole Foods Fresh Market
07.2013 - 12.2019
Deli Clerk, Cheese Shop, Catering Assistant
Mariano’s Fresh Market
09.2011 - 07.2013
Columbia College Chicago
Bachelors of Arts from Marketing and Communication, Advertising and product selling
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