Gillian White
Kirkland,Washington
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Resourceful in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Monitors projects by adhering to production schedule and budget, managing teams, identifying problems and providing targeted solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Account Manager
EGAIN CORPORATION
07.2022 - 01.2023
- Implement strategic sales approach based on vertical-specific organization, create value for clients
- Demonstrate knowledge of product and service offerings by tailoring presentation to align with each specific customer
- Assist clients in developing business case and value proposition for proposed solutions when necessary; acquire understanding of client expectations, objectives, initiatives, and opportunities for growth
- Collaborate with Pre-Sales and Executive Leadership in executing sales process including demos, proposal development, contract review, execution
- Track and maintain prospect and client activity in MSD, LinkedIn Sales Navigator; analyze performance results weekly to determine trends, opportunities, competitive landscape, etc.
- Contribute to growth, development, and positive experience of sales team through collaboration, shared success stories, feedback
Program Manager
THE KOA CLUB
09.2019 - 12.2022
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
- Proactively engage in decision making, developing ideas and solving unique problems that rose during business development
- Addressed and resolved technical, financial and operational concerns by working with team members and directors
- Coordinate program calendar and related events, facilitate workshops, assist with technical execution of presentation
- Streamline participant and speaker monthly communications, workshop invites, and material distribution for FollowMyLead Programs
- Met with project stakeholders on regular basis to assess progress and make adjustments, identified needs and designed processes to support business requirements
- Lead Social Media Marketing Manager in building company brand, conceptualize company mission through community outreach, participant testimonials and speaker collaboration
Legal Assistant
EGAIN CORPORATION
07.2019 - 07.2022
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Maintain 12,000+ confidential agreements, managing, and prepare legal documents, extract and analyze documents for new/existing accounts for various stakeholders and data reporting
- Handle office scheduling and made notes for deadlines, motions, meeting minutes
- Spearhead Contract Management Solution project, vendor research, cost-benefit and business analysis, demo coordination, document review, company-wide implementation
- Implement and report legal budget with external firms, track invoicing and reduce spending to 72% of total budget with internal resource maximization
- Data entry, track Patent/Trademark developments and contract renewals, prepare data analysis reports, maintain internal site with all current agreements and policies
On-Site Coordinator
LEADING WOMEN IN TECHNOLOGY
01.2018 - 01.2020
- Coordinated site programs and workshops, documented issues and escalated to executive teams
- Assist in volunteer recruitment for fundraising and community outreach
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders
- Supervised onsite team of caterers, audio-visual technicians, and facility management team
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
Education
Bachelor of Science - Applied Management
Lake Washington Institute of Technology
Kirkland, WA01.2023
Associate of Arts - Business Administration
South Seattle Community College
Seattle, WA05.2019
Skills
- 10 yrs in customer facing roles providing exceptional service through customized experiences, problem solving, extensive product knowledge, effective communication in high stress and fast-paced environments
- 7 years providing administrative and executive support to Head Counsel, Associates, Managers, CFO, CEO including event planning, calendar scheduling, research, data reporting, contract analysis
- 5 years scheduling, facilitating, and managing events, program management for various cohorts simultaneously
- Attention to detail, thoroughness and excellent time management and organizational skills
- Ability to handle confidential and sensitive material with highest degree of integrity
- Growth-oriented and highly motivated, supports peers/team in their growth and development
- Critical thinking – logical reasoning and analysis in decision making; exercise of independent judgment and discretion in matters of significance
- Problem solving – to streamline processes for efficiency to increase productivity in areas of higher demand
- Adaptability – quickly learn and adopt new processes, policies and technologies, perform with unanticipated interruptions or pressures
- Fluently conveys complex issues in written correspondence
- Strong business acumen, including communicating with teams cross-functionally to achieve business goals
- Advanced knowledge and use of MS Office (Word, Outlook, Teams), intermediate PowerPoint and Excel skills
Certification
- PMP - Project Management Professional
Timeline
Sales Account Manager
EGAIN CORPORATION
07.2022 - 01.2023
Program Manager
THE KOA CLUB
09.2019 - 12.2022
Legal Assistant
EGAIN CORPORATION
07.2019 - 07.2022
On-Site Coordinator
LEADING WOMEN IN TECHNOLOGY
01.2018 - 01.2020
Bachelor of Science - Applied Management
Lake Washington Institute of Technology
Associate of Arts - Business Administration
South Seattle Community College
- PMP - Project Management Professional
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