Ashton Wallace
Leesburg,FL
Summary
Adept EMT-Basic and Lead Server/Bartender skills with a proven track record from NREMT Graduate and Lakeside Inn Hospitality. Excelled in patient care through vital sign assessment and emergency response, while fostering team collaboration and customer satisfaction. Mastered scene safety and effective communication, significantly enhancing service quality and patient outcomes.
Overview
20
20
years of professional experience
1
1
CPR
1
1
BLS
1
1
NREMT
Work History
EMT-Basic
NREMT Graduate
03.2023 - Current
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
Lead Server/ Bartender
Lakeside Inn
03.2019 - 12.2020
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Education
Certified Emergency Medical Technician - Emergency Medicine
Lake Technical Center
Eustis, FL09.2023
Skills
- Scene Safety
- Airway Management
- Spinal Immobilization
- Stroke Recognition
- Cardiopulmonary Resuscitation
- Burn Treatment
- Vital sign assessment
- Basic Life Support
- CPR and First Aid
- Patient Transport
- Safe Driving
- Emergency Medical Technician (EMT)
Certification
EMT
CPR
Timeline
EMT-Basic
NREMT Graduate
03.2023 - Current
Lead Server/ Bartender
Lakeside Inn
03.2019 - 12.2020
Certified Emergency Medical Technician - Emergency Medicine
Lake Technical Center