Ashton Wilson
Round Rock
Summary
Results-driven professional with a background in customer service and technical support. Expertise in training teams and enhancing service documentation processes, committed to improving operational workflows and delivering outstanding service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
Atmos Energy
Round Rock
05.2024 - 12.2025
- Installed and repaired natural gas appliances for residential and commercial customers.
- Conducted routine safety inspections to ensure compliance with industry regulations.
- Collaborated with team members to troubleshoot technical issues efficiently.
- Maintained accurate service records using company software tools.
- Responded promptly to emergency service calls during on-call shifts.
- Assisted in training new technicians on safety protocols and procedures.
- Communicated effectively with clients to address concerns and provide solutions.
- Communicated with clients for outstanding customer service and to increase repeat business.
Front End Supervisor
Home Depot
Round Rock
08.2018 - 05.2024
- Supervised front end operations to ensure efficient customer service.
- Trained staff on checkout procedures and product knowledge.
- Managed cash handling processes to maintain accuracy and security.
- Resolved customer inquiries and complaints with effective communication.
- Trained new employees in customer service techniques and store policies.
- Collaborated with management to improve front end workflows and processes.
Education
High School Diploma -
Pflugerville H.S
06-2018
Skills
- Troubleshooting systems
- Service documentation
- Customer relationship management
- Effective communication
- Problem solving
- Team collaboration
- Customer service excellence
Certification
Smith Driving
Timeline
Service Technician
Atmos Energy
05.2024 - 12.2025
Front End Supervisor
Home Depot
08.2018 - 05.2024
High School Diploma -
Pflugerville H.S