Ashton Winningham
Greer,SC
Summary
With a diverse background in customer service and operations, I bring a wealth of experience gained from roles across various industries. From my early days as an ice cream scooper to working in clothing retail and Pizza Hut, I honed my interpersonal skills, developed a strong work ethic, and learned the importance of teamwork and adaptability in fast-paced environments.
In my role at a makeup store, I gained insight into personalized service, product knowledge, and helping customers feel confident in their choices. My experience at a gas station strengthened my ability to handle multitasking under pressure while maintaining efficiency and customer satisfaction.
Most notably, my work at a detention center demonstrates my ability to handle challenging situations, maintain professionalism, and ensure safety and compliance in a structured environment. These experiences have shaped me into a highly adaptable and reliable professional who is prepared to excel in dynamic roles, particularly in fields requiring strong interpersonal and organizational skills.
Overview
4
4
years of professional experience
Work History
Ice Cream Scooper
Brusters Real Ice Cream
405 S Buncombe Rd, Greer SC, 29650
04.2021 - 09.2021
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Operated cash registers and processed payments accurately.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Carried out cash and card transactions quickly and thoughtfully.
Sales Associate
Ross Dress for Less
1316 W Wade Hampton Blvd, Greer SC, 29650
10.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Representative
Pizza Hut
306 W Wade Hampton Blvd, Greer, SC 29650
09.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Beauty Advisor
Ulta Beauty Inc.
1316 W Wade Hampton Blvd Ste B, Greer, SC 29650
06.2022 - 11.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
Cashier
QuikTrip
2414 SC-14, Greer, SC 29650
11.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Detention Officer
Greenville County Detention Center
20 McGee St, Greenville, SC 29601
02.2024 - 09.2024
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Beauty Advisor
Ulta Beauty Inc.
1125 Woodruff Rd Ste 1191, Greenville, SC 29607
09.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
Education
Associate of Science - Criminal Justice
Greenville Technical College
Greenville, SC05-2025
High School Diploma -
Greer High School
3000 E Gap Creek Rd, Greer, SC 2965105-2022
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Flexibility and adaptability
- Upselling strategies
- Sales expertise
- Retail experience
- Client relationship building
- Attention to detail
- Relationship building
- Demonstration skills
- Theft prevention
- Display arrangements
- Patience and tolerance
- Emergency response
- Behavioral observation
- Physical restraint
- De-escalation techniques
- Key control
- Security procedures
- Inmate supervision
- Surveillance
- Mental alertness
- Crisis intervention
- Crisis management
- Defensive techniques
- First aid administration
- Security and sanitation checks
- Safety and security
- Incident reporting
- Records maintenance
- Conflict resolution skills
- CCTV monitoring
Timeline
Beauty Advisor
Ulta Beauty Inc.
09.2024 - Current
Detention Officer
Greenville County Detention Center
02.2024 - 09.2024
Cashier
QuikTrip
11.2023 - 02.2024
Beauty Advisor
Ulta Beauty Inc.
06.2022 - 11.2023
Sales Associate
Ross Dress for Less
10.2021 - 12.2021
Customer Service Representative
Pizza Hut
09.2021 - 06.2022
Ice Cream Scooper
Brusters Real Ice Cream
04.2021 - 09.2021
Associate of Science - Criminal Justice
Greenville Technical College
High School Diploma -
Greer High School