Ashton Winningham
Greer,SC
Summary
With a diverse background in customer service and operations, I bring a wealth of experience gained from roles across various industries. From my early days as an ice cream scooper to working in clothing retail and Pizza Hut, I honed my interpersonal skills, developed a strong work ethic, and learned the importance of teamwork and adaptability in fast-paced environments.
In my role at a makeup store, I gained insight into personalized service, product knowledge, and helping customers feel confident in their choices. My experience at a gas station strengthened my ability to handle multitasking under pressure while maintaining efficiency and customer satisfaction.
Most notably, my work at a detention center demonstrates my ability to handle challenging situations, maintain professionalism, and ensure safety and compliance in a structured environment. These experiences have shaped me into a highly adaptable and reliable professional who is prepared to excel in dynamic roles, particularly in fields requiring strong interpersonal and organizational skills.
Overview
4
4
years of professional experience
Work History
Ice Cream Scooper
Brusters Real Ice Cream
04.2021 - 09.2021
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Operated cash registers and processed payments accurately.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Carried out cash and card transactions quickly and thoughtfully.
Sales Associate
Ross Dress for Less
10.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Representative
Pizza Hut
09.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Beauty Advisor
Ulta Beauty Inc.
06.2022 - 11.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
Cashier
QuikTrip
11.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Detention Officer
Greenville County Detention Center
02.2024 - 09.2024
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Beauty Advisor
Ulta Beauty Inc.
09.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
Education
Associate of Science - Criminal Justice
Greenville Technical College
Greenville, SC05-2025
High School Diploma -
Greer High School
3000 E Gap Creek Rd, Greer, SC 2965105-2022
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Flexibility and adaptability
- Upselling strategies
- Sales expertise
- Retail experience
- Client relationship building
- Attention to detail
- Relationship building
- Demonstration skills
- Theft prevention
- Display arrangements
- Patience and tolerance
- Emergency response
- Behavioral observation
- Physical restraint
- De-escalation techniques
- Key control
- Security procedures
- Inmate supervision
- Surveillance
- Mental alertness
- Crisis intervention
- Crisis management
- Defensive techniques
- First aid administration
- Security and sanitation checks
- Safety and security
- Incident reporting
- Records maintenance
- Conflict resolution skills
- CCTV monitoring
Timeline
Beauty Advisor
Ulta Beauty Inc.
09.2024 - Current
Detention Officer
Greenville County Detention Center
02.2024 - 09.2024
Cashier
QuikTrip
11.2023 - 02.2024
Beauty Advisor
Ulta Beauty Inc.
06.2022 - 11.2023
Sales Associate
Ross Dress for Less
10.2021 - 12.2021
Customer Service Representative
Pizza Hut
09.2021 - 06.2022
Ice Cream Scooper
Brusters Real Ice Cream
04.2021 - 09.2021
Associate of Science - Criminal Justice
Greenville Technical College
High School Diploma -
Greer High School