Ashtyn Bode
Austin,Texas
Summary
Diligent individual with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
6
6
years of professional experience
Work History
TPA Supervisor
Davies Claims North America
Austin, TX
09.2025 - Current
- Led team to enhance workflow efficiency, reducing processing time for claims.
- Implemented training programs for new staff, improving onboarding experience and retention rates.
- Monitored daily operations, ensuring compliance with company policies and industry regulations.
- Developed strategic initiatives to streamline claims processing and improve customer satisfaction scores.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
TPA Adjuster
Davies Claims North America
Austin, TX
07.2022 - 09.2025
- Supervise independent adjuster files to ensure accuracy and to maximize claim efficiency and volume.
- Point of contact for independent adjusters for coverage concerns, policy review, and settlement recommendations.
- Adjust end-to-end claims process for multiple insurance carriers, ensuring timely investigation and settlement of claims.
- Interpret policy language to ensure accurate coverage determinations and maintain compliance.
- Conducted thorough assessments of claims to determine coverage.
- Reviewed documentation for accuracy, ensuring compliance with industry regulations.
- Developed training materials for new adjusters to enhance team capabilities.
- Mentored junior adjusters in best practices and efficient claims processing.
- Implemented process improvements that reduced claim assessment time significantly.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
Adjuster Trainee
Davies Claims North America
Austin, Texas
12.2019 - 07.2025
- Served on the liaison team, facilitating communication between insureds, claimants and adjusters.
- Assisted with the total loss process by coordinating vehicle salvage logistics, verifying valuations, and processing title paperwork.
TPA Adjuster
Tetco Inc
Austin, Texas
02.2024 - 01.2025
- Spearheaded a new Non-Subscriber claims program, quickly adapting to a new line of insurance while ensuring accurate claim handling.
- Maintained direct contact with the client and furthered relationships through face-to-face meetings.
- Oversaw field case management and bill review staff in order to achieve savings for the client.
Education
Bachelor of Science - Agricultural Science
Texas A&M University
College Station, TX12-2021
Skills
- Advanced knowledge of Claim Pilot, Microsoft Copilot Agent Studio, Microsoft Word, PowerPoint, and Excel
- Staff management
- Training and mentoring
- Decision-making
- Relationship building
Timeline
TPA Supervisor
Davies Claims North America
09.2025 - Current
TPA Adjuster
Tetco Inc
02.2024 - 01.2025
TPA Adjuster
Davies Claims North America
07.2022 - 09.2025
Adjuster Trainee
Davies Claims North America
12.2019 - 07.2025
Bachelor of Science - Agricultural Science
Texas A&M University
CONTRIBUTIONS
- Founder: Davies Book Club, Davies Claims North America - Founded and organized a company book club focused on fostering a sense of community and enhancing company culture by selecting diverse, engaging books for casual, enjoyable discussions.
- Creator: New Adjuster Guide, Davies Claims North America- Developed comprehensive training materials and resources for new and current adjusters, streamlining onboarding processes and enhancing team efficiency. Created and maintained a detailed reference guide, FAQs, and process documentation to ensure adjusters had easy access to accurate information for current company and carrier guidelines.