ALBATOOL SHUHAYEB
Chicago,IL
Summary
Competent Duty Manager effective at handling airport operations in fast-paced, high-volume environments. Veteran of ground handling industry and skilled in managing people, projects and administrative operations. Offering six years of experience and dedication to business success.
Overview
9
9
years of professional experience
Work History
Passenger Service Duty Manager
Alliance Ground International
03.2023 - Current
- Efficiently lead, train and motivate staff ranging from check in agents to supervisors for optimal performance
- Commitment to providing exceptional service and addressing passenger needs
- Strong and structured communication with direct airline staff and customers to ensure proper service is being provided per airline agreements
- Proficient in handling emergencies and managing stressful situations calmly
- Quick and effective decision-making to resolve issues promptly
- Understanding of airport operations, safety regulations, and compliance standards
- Skills to mediate disputes and enhance passenger and employee satisfaction
- Ability to prioritize tasks and manage multiple responsibilities efficiently
- Familiarity with airline check in/reservations systems and customer service platforms
- Appreciation for diverse backgrounds, improving interactions with all passengers and employees
- Efficiently managing schedules to ensure timely service
- Experience in developing and implementing training programs for staff
- Flexibility to adjust to changing situations and requirements
Account Supervisor
Total Airport Services
04.2021 - 03.2023
- Oversight of entire flight operation from preflight arrival until post departure
- Meeting passengers, crew, and assisting in various departments of operations from ticket counters to bag room to ramp side
- Coordination of weekly and monthly schedules for agents including Check-in Staff, Bag Room Agents, CLC/Weight and balance, Baggage Services, and Arrivals
- Managing with airline staff in cases of delay, diversions, and cancellations
- Organizing and communicating with airline sources such as OCC, Reservations, and Vendors, including but not limited to: fueling, catering, hotels, etc
Supervisor/ Relief Supervisor/Gate Agent/Check-in Agent
Worldwide Flight Services
02.2019 - 05.2021
- Efficiently checking in passengers and handling their luggage
- Meeting the flight/Flight deck crew members
- Making sure offload of inbound flights is completed in a sufficient and timely manner
- Creating briefing sheet for inbound/outbound flights and daily assignment chart for agents
- Briefing agents on inbound and outbound flights and discussing assignments and goals for the day
Check-in Agent/Gate Agent/Gate Assist/Arrivals Agent
Swissport
04.2018 - 02.2019
- In charge of checking passengers to final destinations, tagging luggage, and providing boarding passes
- Occasionally assigned as a gate assist to help with boarding, document checks regarding passports and visas, as well as making sure all passengers have been through security
- Most often the arrivals agent making sure all passengers gather their luggage, clear it, and make their connections
General/Cashier/Floral Designer
Mariano’s
09.2015 - 05.2018
- Assisted the front end department in handling customers and answering questions regarding products
- Assisted various other departments throughout the store from the sweet shop to the meat department to the grocery side
- Responsible for the handling and processing of floral products arriving from various South American countries
- Designed and put together bouquets to display on sale for specific occasions
- Put together arrangements per customers’ requests for special occasions
- Was in charge of closing the department almost every shift
Education
Bachelors - Liberal Arts & Sciences- Communications
University of Illinois At Chicago
Chicago, IL09.2020
Skills
- Superb customer service skills
- Proficient management skills
- Operational Oversight
- Excellent problem solving skills
- Actively partaking in interviewing and onboarding
- Staff Training and Development
- Oversight of scheduling needs
- Exceptional organization and negotiation skills
- Satisfactory communication skills
- Time Management
- Policy Enforcement
References
- Romella Avshalum, Mariano’s
- Carmen Orozco, Swissport
- Garret Pustay, Worldwide Flight Services
- Syed Ali, Total Airport Services
- Charlotte Thynberg, SAS
- Alfred Sics, SAS
Languages
Arabic
Native or Bilingual
spa
Limited Working
Timeline
Passenger Service Duty Manager
Alliance Ground International
03.2023 - Current
Account Supervisor
Total Airport Services
04.2021 - 03.2023
Supervisor/ Relief Supervisor/Gate Agent/Check-in Agent
Worldwide Flight Services
02.2019 - 05.2021
Check-in Agent/Gate Agent/Gate Assist/Arrivals Agent
Swissport
04.2018 - 02.2019
General/Cashier/Floral Designer
Mariano’s
09.2015 - 05.2018
Bachelors - Liberal Arts & Sciences- Communications
University of Illinois At Chicago