Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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David Mitchell

Online Customer Service
Harbor City,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of post-secondary education
10
10
years of professional experience

Work History

Online Customer Service

Help Squad Inc.
City of Los Angeles, CA
10.2019 - 04.2020
  • Assisted clients with product questions to facilitate online ordering process.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.

Director of Sales and Business Development

Perfect Park Inc.
City of Los Angeles, CA
03.2009 - 07.2018
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.

Education

High School Diploma -

Pasadena City College
Pasadena, CA
02.1972 - 03.1974

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Online chat

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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Online Customer Service

Help Squad Inc.
10.2019 - 04.2020

Director of Sales and Business Development

Perfect Park Inc.
03.2009 - 07.2018

High School Diploma -

Pasadena City College
02.1972 - 03.1974
David MitchellOnline Customer Service