Brenna Crutchfield
Lafayette,IN
Summary
Dedicated customer service representative with proven crisis management skills. Expertise in operational efficiency and patient communication ensures timely resolutions and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Online Customer Service Representative
Cintex
10.2024 - 08.2025
- Assisted customers with inquiries via phone, chat, and email, enhancing overall customer satisfaction.
- Resolved customer issues by adhering to company policies and procedures, ensuring compliance and consistency.
- Supported team during peak times, ensuring timely responses to customer inquiries and effectively addressing complaints.
Dispatcher Coordinator
Phoenix Paramedic Solutions
Lafayette, Indiana
01.2023 - 12.2024
- Coordinated scheduling and routing of paramedic units to enhance service delivery efficiency.
- Monitored ongoing calls and updated field personnel with real-time information.
- Maintained accurate records of calls, dispatches, and unit statuses daily.
- Ensured compliance with safety regulations and operational protocols consistently.
- Collaborated with healthcare providers to streamline patient handoffs and ensure continuity of care.
- Investigated incidents during delivery trips and implemented corrective actions to prevent future occurrences.
- Matched bills of lading and reconciled quantities to verify items shipped.
Waitress
Texas Roadhouse
Lafayette, IN
03.2022 - 10.2022
- Took accurate orders and communicated them effectively to kitchen staff, ensuring timely preparation.
- Took orders for food and drinks and delivered them to guests.
- Served food and beverages promptly, prioritizing cleanliness to enhance guest experience.
- Cleared and reset tables efficiently during peak hours, facilitating quick turnover and improving service speed.
- Processed payments accurately using point-of-sale systems.
- Prepared checks accurately and processed payments promptly.
- Maintained stock levels of supplies and assisted with inventory management.
Sanitation Lead
Van Drunen Farms
Crown Point, Indiana
07.2020 - 04.2021
- Developed and executed corrective action plans to elevate sanitation operations.
- Identified and implemented improvements in cleaning processes, enhancing overall effectiveness.
- Implemented best practices for waste disposal and recycling efforts.
- Coordinated supplies and equipment for sanitation tasks, ensuring operational readiness.
- Coordinated the disposal of waste materials according to established guidelines.
- Inspected facility areas for cleanliness and safety standards.
- Performed daily maintenance checks on equipment used in the sanitation process.
Education
Community Health Worker And Certified Recovery Specialist - Division of Mental Health And Addiction
FSSA
Northeast Indiana12.2022
High School Diploma -
CPHS
Crown Point01.2011
Skills
- Customer service
- Online chat
- Call center operations
- Call handling
- Customer experience
- Crisis management
- Problem resolution
- Appointment scheduling
- Account services
- Call documentation
- Accurate data entry
- Data entry
- Spreadsheet tracking
- File maintenance
- Parts ordering
- Typing speed
- Multitasking
- Team collaboration
- Interpersonal communication
- Stress tolerance
- Language fluency
- Software proficiency
- Reliability
- High energy
- Self-driven
- Goal setting
- Analytical skills
- Operational efficiency
- Multitasking Abilities
- Social media aid
- Patient communication
- Account updates
- Crisis management
- Multitasking
Timeline
Online Customer Service Representative
Cintex
10.2024 - 08.2025
Dispatcher Coordinator
Phoenix Paramedic Solutions
01.2023 - 12.2024
Waitress
Texas Roadhouse
03.2022 - 10.2022
Sanitation Lead
Van Drunen Farms
07.2020 - 04.2021
Community Health Worker And Certified Recovery Specialist - Division of Mental Health And Addiction
FSSA
High School Diploma -
CPHS