Jacquelyn Miller
Hamburg,AR
Summary
Dynamic customer service professional with a proven track record, excelling in problem-solving and relationship building. Recognized for enhancing customer satisfaction through effective communication and efficient billing management. Committed to maintaining professionalism under pressure while delivering exceptional service and fostering brand loyalty.
Overview
12
12
years of professional experience
Work History
Online Customer Service Representative
SimplrFlex
2018.01 - 2022.01
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats to give quick answers and solve problems faster.
- Assisted clients with product questions to facilitate online ordering process.
- Built long-lasting relationships with customers by providing consistent follow-up on previous interactions until full resolution was achieved.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Reduced wait times for assistance by efficiently prioritizing tasks based on urgency and complexity.
- Promoted brand loyalty through exceptional service that went above and beyond customer expectations during each interaction.
- Generated positive feedback from customers using effective problem-solving techniques paired with genuine empathy for their situation.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to provide accurate information to customers at all times.
- Handled escalated cases professionally, ensuring that all relevant parties were informed of developments and resolutions as appropriate.
- Monitored customer feedback and performance indicators to identify areas for improvement.
Receptionist (temp)
Richard Maxwell & Assoc
2016.02 - 2016.05
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Accounting Office Associate
Jade Super Foods
2015.01 - 2016.01
- Implemented improvements in accounting procedures for a more effective workflow within the department.
- Conducted regular reviews of fixed assets to ensure accurate valuation and depreciation calculations were applied consistently across all records.
- Contributed to cost-saving measures through diligent monitoring of expenses against allocated budgets.
- Supported the successful completion of audits, preparing thorough documentation as needed.
- Handled accounts payable tasks, verifying invoices and processing payments accurately.
- Completed bi-weekly payroll for company employees.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Accounting Office Associate
Walmart
2012.01 - 2014.12
- Managed accounts receivable duties, tracking incoming funds and following up on outstanding balances when needed.
- Assisted in payroll administration, ensuring accurate calculations and timely distribution of employee paychecks.
- Maintained confidentiality by securely handling sensitive financial information at all times
- Collaborated with team members to complete month-end closing tasks efficiently.
- Reduced discrepancies by thoroughly auditing financial documents and identifying errors.
- Improved financial accuracy by diligently reviewing and reconciling account statements.
- Enhanced financial reporting by consistently updating and maintaining accurate records.
- Addressed and resolved complex and unexpected variances.
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Handled day-to-day accounting processes to drive financial accuracy
Customer Service
Walmart
2010.06 - 2012.01
- Handled returns, wire transfers, bill payments, and customer complaints
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Collaborated with other areas to provide quality, seamless customer service.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
- Processed payments, entering sales in register for prompt customer service.
Education
University of Arkansas At Monticello
Monticello, ARSkills
- Call handling
- Billing management
- File maintenance
- Spreadsheet tracking
- Customer service
- Problem-solving
- Calm and professional under pressure
- Excellent communication
- Understanding customer needs
- Customer service excellence
- Verbal and written communication
- Money handling
- Relationship building
- Phone etiquette
- Data entry
- Self motivation
Timeline
Online Customer Service Representative
SimplrFlex
2018.01 - 2022.01
Receptionist (temp)
Richard Maxwell & Assoc
2016.02 - 2016.05
Accounting Office Associate
Jade Super Foods
2015.01 - 2016.01
Accounting Office Associate
Walmart
2012.01 - 2014.12
Customer Service
Walmart
2010.06 - 2012.01
University of Arkansas At Monticello