Alexzandria Lindsey
Rockwall,TX
Summary
High-performing Online Customer Service with solid experience in handling high volume of customer interactions through email, phone and live chat. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
4
4
years of professional experience
Work History
Online Customer Service Representative
Lavisha Moree Boutique
Remote
02.2023 - Current
- Identified trends in customer concerns and proactively suggested improvements to products, services, or processes.
- Supported new team members by sharing knowledge and best practices for handling challenging situations in online environment.
- Assisted customers with navigating company website or online platform for optimal user experience.
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Helped customers navigate website to order Product and Service online for added convenience and access to larger inventory.
- Helped customers navigate website to order products and services online for added convenience and access to larger inventory.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Responded to website and email inquiries within three business days to maintain customer satisfaction and generate positive reviews
Online Customer Service Associate
Century Link
Remote
02.2022 - 02.2023
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Coordinated with internal departments to ensure seamless support for clients'' needs across various channels.
- Consistently met or exceeded performance metrics related to call quality, handle time, and issue resolution rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
- Streamlined communication with clients for improved service experiences and increased loyalty
- Maintained high level of product knowledge, providing accurate information to customers
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency
Guest Service Team Leader
McDonald's Restaurant
Plano, TX
01.2020 - 01.2022
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Developed strong relationships with guests, leading to increased loyalty and repeat business.
- Collaborated with housekeeping and maintenance teams to ensure timely resolution of guest issues.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times
- Developed strong relationships with guests, leading to increased loyalty and repeat business
Education
No Degree - Business Administration
El Centro College
Dallas, TX05.2024
High School Diploma -
Plano West Senior High School
Plano, TX05.2021
Skills
- Online Chat
- Call Center Operations
- Customer Inquiry Management (CIM)
- Attention to Detail
- Cross-selling
- Effective Communication
- Product Knowledge
- Problem Solving
- Time Management
- Positive Attitude
- Written Communication
- Task Prioritization
- Order Processing
- Customer Service
Timeline
Online Customer Service Representative
Lavisha Moree Boutique
02.2023 - Current
Online Customer Service Associate
Century Link
02.2022 - 02.2023
Guest Service Team Leader
McDonald's Restaurant
01.2020 - 01.2022
No Degree - Business Administration
El Centro College
High School Diploma -
Plano West Senior High School